While most bookings come automatically through OTAs and your booking engine, you can create manual reservations in Little Hotelier for walk-in guests, direct bookings made by phone or e-mail, and travel agency bookings.

💡 Before creating a reservation, refresh your browser (desktop) or refresh the app (mobile), then click View Today to make sure you're working with the most up-to-date availability to avoid double bookings.

You can create a manual reservation from two places:

💡 The maximum number of guests permitted is set at the room type level. To check occupancy limits, go to Rooms and Rates > Room Types.

To add multiple rooms to a single invoice, click +Add another room. If you need separate invoices, create separate reservations instead.

⚠️ The extra person fee is set at the rate plan level. To change it, go to Rooms and Rates > Rate Plans, click the arrow next to the relevant rate plan, select the room type, then click Edit.

Complete all required fields in the Primary contact section: name, e-mail, phone, address, and ID type.

Use the Guest comments field to record special requests, for example "Ground floor required." These comments appear on the confirmation e-mail sent to your guest.

Click Save to create the reservation.

You can duplicate a past reservation, including reservations that came from a channel (OTA), to quickly re-book a returning guest without re-entering their details. The new reservation keeps the original guest, room, rate and notes, and you can adjust the dates or any other field before saving.

To duplicate a reservation:

The new reservation gets its own reservation ID and is marked Duplicated from under Guest details, linking it back to the original for your records.

Note:

Reservation confirmation e-mails are not sent automatically to the guest for manually created reservations. You will need to click the E-mail button in the reservation to send the confirmation to the guest manually.

Whether your property receives an e-mail confirmation for reservations you create depends on your reservation notification settings, which are managed per user in the Little Hotelier mobile app only. See View and manage notifications and preferences.

💡 Channel reservations cannot be changed through Little Hotelier. They must be modified (for example to change stay dates) directly through the original booking channel (OTA). You can only edit reservations that were manually created in Little Hotelier.

Manage the reservation you manually created using the action buttons at the bottom of the form:

At the top of the reservation, you can manage additional details using the tabs:

You can only edit the room price directly in Little Hotelier if the reservation was created manually, as a walk-in, or the source of reservation is Extranet (direct bookings).

⚠️ The daily price will be automatically pro-rated and will appear on the reservation invoice.

For Channel/OTA reservations, price changes must be made through the original booking platform. Contact the channel directly to modify the price.

Keeping reservation statuses up to date helps you track completed stays, manage room availability, and maintain accurate records.

There are three reservation statuses:

To update a reservation status, for example to check out a guest:

Little Hotelier provides a registration form you can use as a check-in form. To print a registration form for a reservation:

💡 To print registration forms for all reservations checking in on a specific date, go to Reports > Operational > Check-in, choose your check-in and check-out dates, click Run Report, then select Print Registration Form.

⚠️ You can't edit or cancel OTA (channel) reservations directly in Little Hotelier. Reservations made via OTAs (channels) must be modified or cancelled by the guest via the channel they used to book.

Only manual reservations created in Little Hotelier or via Direct Booking can be edited in Little Hotelier.

⚠️ Only Confirmed reservations can be cancelled directly. Checked-in/ out reservations require a status change first. Cancellations are permanent and cannot be undone. Once cancelled, the reservation status cannot be changed, and a new reservation will need to be made.

To cancel a reservation:

For reservations made through connected booking channels, guests must cancel through their original booking platform and channels will automatically update your inventory. Manual updates may be required if a channel doesn’t send automatic updates or the channel was disabled.

Important: For bookings and cancellations to sync automatically, the channel must be connected and enabled at the time of booking. Reservations made before connection or while the channel/rate was disabled will not sync and require manual entry.

Note:

If a reservation includes two or more rooms, you can remove one room without cancelling the whole reservation.

To cancel one room:

Note (refunds):

Process payments directly with with Little Hotelier Pay:

Payment card details are automatically deleted seven days after checkout in compliance with PCI DSS regulations.