Reservation e-mail notifications for channel bookings are sent either by your channel (OTA) or Little Hotelier. Who sends the guest booking notifications depends on the channel.
This article covers information about reservation e-mail notifications sent to your property. It does not cover reservation e-mail notifications sent to your guests.
Does my channel send reservation e-mails, or does Little Hotelier?
Reservation e-mail notifications are sent either by Little Hotelier or directly by your channel, depending on the channel.
For some channels, including Booking.com, Expedia, and LateRooms/AsiaRooms LRConnect, Little Hotelier sends reservation e-mail notifications to your property. For other channels, the channel sends them directly.
If your channel settings include a Reservation e-mail address field, Little Hotelier sends your reservation e-mails. If not, your channel sends them. To check:
Go to Distribution > Channels.
Click on the ellipsis (...) of your specified channel to Update channel settings.
Check if there is a Reservation e-mail address field under General settings.
If the Reservation e-mail address field is there, Little Hotelier sends your reservation e-mails. If the field is not there, your channel sends the e-mails.
💡 If your channel sends reservation e-mails, contact the channel directly to ensure they have your correct e-mail address.
Set up or change your reservation e-mail address
If Little Hotelier sends reservation e-mails instead of your channel, set up or update your reservation e-mail address here.
Go to Distribution > Channels.
Click on the ellipsis (...) of your specified channel to Update channel settings.
Under Channel Settings, click on the Edit icon in General settings.
Enter or update your e-mail address in the Reservation e-mail address field.
Click Save.
💡 To send notifications to more than one e-mail address, separate each address with a semicolon (;). For example: reservations@hotel.com;manager@hotel.com. Do not use commas to separate e-mail addresses.
⚠️ Changes to e-mail settings take approximately 15 minutes to take effect and apply to new reservations only.
What does a Little Hotelier reservation e-mail include?
Where Little Hotelier sends reservation e-mails, each booking confirmation e-mail includes a summary of the reservation and guest details, room information, and a daily room rate breakdown.
⚠️ Reservation e-mail notifications are not sent for reservations with disabled or unmapped rates.
Why am I not receiving reservation e-mail notifications?
f you are not receiving booking confirmation e-mails or booking notification alerts for reservations, check the following:
Confirm that Little Hotelier sends your reservation e-mail notifications for this channel, not the channel directly
The rate was mapped to the channel at the time of booking. Little Hotelier cannot send booking confirmation e-mails for reservations with unmapped rates. You will instead receive an "Inventory not updated" notification
Your e-mail address is spelt correctly in Channel settings
Reservation e-mails are not going to your spam folder
Your inbox does not have storage limitations preventing new e-mails from arriving
Your e-mail server is not blocking automated messages. Check with your IT team or e-mail provider if needed
Is the reservation in your Little Hotelier account?
If you've checked the above and are still not receiving notifications, confirm the booking is in Little Hotelier:
Go to Reservations.
Check whether the booking appears there.
If the reservation is not there:
Check whether the channel is disabled. Disabled channels do not send reservations or notifications
Check whether the rate was mapped correctly. If the rate was not mapped at time of booking, the reservation will not be sent to Little Hotelier
There may be slow or interrupted channel connections. Contact our support team to check
💡 Reservation e-mail notifications sent by Little Hotelier cannot be resent. If you did not receive a notification and have checked the above troubleshooting steps, contact the channel directly.
Why are reservation e-mail notifications delayed?
If bookings are appearing in your platform but there is a delay in receiving the e-mail notifications check the following:
The reservation e-mails are not being sent to your spam or junk folder
Your inbox does not have storage limitations that may be preventing new e-mails from arriving
There may be slow or interrupted channel connections. Contact our support team to check if the channel is experiencing queued updates that may delay when notifications are sent
⚠️ If you recently updated your reservation e-mail address, allow up to 15 minutes for the change to take effect. This delay applies to new reservations only and it does not affect bookings that were already received.