Learn how to manage reservations through your Little Hotelier mobile app, including how to create new bookings, modifying existing ones and cancellations.
Important notes:
Only manual reservations created in Little Hotelier or via Direct Booking can be edited in Little Hotelier. Reservations made via OTAs (channels) must be modified or cancelled by the guest via the channel they used to book.
Cancelling a reservation cannot be reversed
Adding notes to a reservation are not visible to guests
Identifying the booking source from Reservation ID
The Reservation ID number tells you where the booking came from:
LH: Manual booking created in Little Hotelier
BBN or BB: bookings made via your website's booking engine (Direct Booking)
Channel code: Each channel (OTA) has its own unique code (e.g., BDC for Booking.com)
Create a new reservation
From Reservations: Tap Add button
From Calendar: Tap Add button and select Reservation or tap and hold an empty room
Select check-in and check-out dates
Select room type
Available: Shows only unbooked rooms
All: Shows all inventory, including booked rooms
Select rate
Choose from an existing rate
Add custom rate
Enter discount
Select room
Add number of occupants
Tap Next
Add another room
Add Extras
Select existing
Create custom extra
Add guest details
Add internal notes
Enter payment details
Tap Create reservation
Edit a reservation
Find the reservation through Calendar or Reservations
Tap the pencil icon
Make necessary changes
Tap Save
Date change
Open Calendar
Drag and drop reservation to new dates
Choose whether to send confirmation email
Change reservation status
Find reservation through Calendar or Reservations
Open reservation details
Select new status
Confirmed
Checked-in
Checked-out
Cancel reservation
Important: Only manual reservations (created in Front Desk or via Direct Booking) can be edited in Little Hotelier Front Desk. Reservations made via OTAs (channels) must be modified or cancelled by the guest via the channel they used to book.