What is the Calendar?
The calendar provides a comprehensive overview of your property at a glance. You can view confirmed reservations, upcoming check ins and check outs, current guests, room closures, room availability and payment status for bookings.
Understanding the Calendar
The Calendar displays all the confirmed, checked-in, and checked-out reservations. Cancelled bookings are not shown on the calendar but can be found on Reservations.
Your calendar shows each of the room types and their physical rooms. The number of available rooms determines the availability shown on the Inventory grid.
Example: If your double room type contains rooms 1, 2, and 3 and they have no reservations or room closures for a specific day, the availability shown on the Inventory grid would be 3.
Managing physical rooms
To rename physical rooms or change their number:
Click on the physical room you want to change
Edit the physical room name
Click Save
Expanding and collapsing rooms
Click the room type name to hide or show the physical rooms and unallocated rows
Use the expand/collapse button in the upper-left corner of the calendar grid to show or hide all rooms simultaneously
Navigating the calendar
View options
Choose between 14 or 28 days using the drop-down menu
Click View today to return to today’s date
Navigation
Use the date picker to jump to specific dates, or use the navigation arrows:
For 14 day view:
< move back one day
<< move back seven days
<<< move back 14 days
> move forward one day
>> move forward seven days
>>> move forward 14 days
For 28 day view:
<<< 28 days backward
>>> 28 days forward
Room closures
What is a room closure?
A room closure is a temporary block placed on a room for a specific period, making it unavailable for booking. Use room closures for renovations, maintenance, or when reserving a room for future bookings.
How does it work?
Room closures decrease the availability of the room type shown in the Inventory grid. When you open a room, it increases availability.
Room closures versus other restrictions
Room closure: Reduces room availability across all connected channels and your booking engine
Close website: Stops a specific rate plan from being sold on your booking engine
Close channels: Prevents selling a rate plan on all connected channels, excluding your booking engine
Note: Restrictions can be used simultaneously. Room closures apply to physical rooms on the Calendar, while close website and close channels apply to rate plans on the Inventory grid.
Managing room closures
Two methods to create a room closure:
Click, drag and drop on the calendar and select Room closure
Click the Room closure button at the top right
Fill in the required fields:
Room: Select the drop-down menu
Start date: Defaults to today’s date
End date: Defaults to tomorrow
Description: Enter an internal note explaining the room closure reason
Edit a room closure
Locate and click on the room closure
Modify the settings
Click Save
Quickly modify the length of a room closure by dragging the end marker left or right.
Reopen a room closure
Locate and click on the room closure
Click Reopen room
Reopening a room closure will increase room availability across all connected channels and your booking engine.
Managing reservations
Create a reservation
Two methods to create a reservation:
Click, drag and drop on the calendar and select Reservation
Click the Reservation button
Reservation colours
Orange: Confirmed awaiting check-in
Green: Checked-in
Grey: Checked-out
Blue: Unallocated (no physical room assigned)
Red: Room closure
Red triangle: Booking with outstanding payment
View reservation details
Hover over or click the magnifying glass icon to view:
Reservation ID
Primary contact details
Guest information
Booking details
Payment summary
Available actions (payments, cancel reservation, print, email or update status)
Changing the length of stay
Drag end tip to adjust check-out date
Drag entire reservation to change check-in date
Moving a reservation
Drag and drop to change:
Physical room allocation
Room type
Check-in/check-out dates
Changing reservation status
You can’t check in before the check-in date or check out before check-out date:
Click the magnifying glass icon
Use the status button or dropdown to select (Confirmed, Checked-in or Checked-out)
Cancel a reservation
Click the little magnifying glass icon
Click Cancel reservation
Confirm cancellation
Processing payments
Click the magnifying glass icon
Click Add payment
Record or process payment
Print or email reservation details
Click the magnifying glass icon
Click Print or Email to generate:
Registration form
Invoice
Summary
Confirmation
Unallocated reservations
The unallocated row is used for confirmed reservations without a physical room assigned.
Reasons for unallocated reservations:
No consecutive nights available in same room type
Manual bookings without rooms assigned
Channel overbookings
Unable to find suitable room
Managing unallocated reservations
Drag and drop to an available room
Open the reservation and edit details
Use the unallocated row to manage bookings when reorganising rooms.