If you need to transfer your Little Hotelier account to a new owner, you can request a change of ownership instead of cancelling your subscription.
The Change of Ownership option lets you transfer your Little Hotelier account, and chosen data, to a new owner without the need to cancel your account. Use it if you have sold your property, are no longer directly managing your account, or the owner or manager has changed.
Before you begin
Only the Primary billing user can request a change of ownership.
Ensure you have the new owner’s contact details ready
Request a change of ownership
To request a change of ownership, you must be the person listed as the main contact for the property or a billing user.
Log into Little Hotelier.
Navigate to Property Name > Billing in the top right
Select Accounts
Click Manage account
Click Continue and select Change the ownership of my account
Complete required fields
Important notes:
Little Hotelier Basics customers: Requests are actioned as soon as possible with confirmation email upon completion
All other customers: Our team will contact you to confirm details and gather additional information
Who can request a change of ownership?
To request a change of ownership, you must be the person listed as the main contact for the property or a billing user.
The owner or main contact for the property has changed
If the owner or main contact for your property has changed, left the business, or sold the property, you can transfer your Little Hotelier account to the new owner using the Change of Ownership option. You do not need to cancel the account. This applies whether you have sold the property, are no longer directly managing the account, or someone new now owns or manages it.
To transfer the account, the current account holder submits a change of ownership request and nominates the new owner.
I've taken over a property. How do I get access to the Little Hotelier account?
If a Little Hotelier account needs to be transferred to you as the new owner or manager of a property, the current account holder needs to submit a change of ownership request and nominate you as the new owner. If you cannot contact the current account holder or do not have access to the account, contact our support team for assistance.
How will I know my change of ownership request has been processed?
Once your request has been submitted, our team will contact you to confirm your details and gather any additional information before finalising the process.