If you need to transfer your Little Hotelier account to a new owner, you can request a change of ownership instead of cancelling your subscription.
If you have recently sold your property, are no longer directly managing your account, or need to transfer the account to a new manager, you can transfer your account to a new owner without the need to cancel your subscription.
Before you begin
Only the Primary billing user can request a change of ownership.
Ensure you have the new owner’s contact details ready
Request a change of ownership
Requesting a change of ownership for your Little Hotelier account must be done by the Primary Billing user:
Log into Little Hotelier.
Navigate to Property Name > Billing in the top right
Select Accounts
Click Manage account
Click Continue and select Change the ownership of my account
Complete required fields
Important notes:
Little Hotelier Basics customers: Requests are actioned as soon as possible with confirmation email upon completion
All other customers: Our team will contact you to confirm details and gather additional information
Taking over a property
If you are the new owner or manager of a property and need access to the Little Hotelier account, the current account holder needs to submit a change of ownership request and nominate you as the new owner. If you cannot contact the current account holder or do not have access to the account, contact our support team for assistance.