Instead of cancelling your subscription, you can temporarily suspend your Little Hotelier account for up to 3 months at a reduced fee. This option is helpful during renovations, government restrictions or unexpected closures.
If you have recently sold your property or will no longer be directly managing your account, the Change of Ownership option gives you the ability to transfer your subscription to a new owner.
Before you begin
Only the Primary billing user can submit requests
Hold periods must be in whole months (e.g., January to March)
Customers on a contract may have limitations on using the hold option
Account hold is not available for Little Hotelier Basics accounts
Important
Rooms will remain bookable online during the hold period
Update your inventory before requesting a hold (check pricing, availability, stop sells and any other restrictions)
An upfront hold payment will replace your regular subscription fee
After the hold period, you’ll return to full subscription pricing
During the hold period
Channels stay connected to receive future bookings
User access restricted. User logins will be disabled to prevent any accidental changes.
Request a hold
Navigate to Property Name > Billing in the top right (must be Primary billing user)
Select Accounts
Click Manage account
Click Continue and select Temporarily place my account on hold
Complete required fields to submit the request
Our team will contact you to confirm details and gather additional information.
Reactivate your account
Before your hold ends
We’ll contact you near the reactivation date to confirm reopening details and next steps
After reactivation
Billing and user access is reactivated
If your property has completed renovations, remember to:
Update room configurations
Review room types and rates
Check channel connections and mappings