If your property is closing, you’re switching to a different provider, or for any other reason, you can cancel your Little Hotelier subscription.
Before you cancel
Alternative options
We offer two options:
On Hold: Suspend your subscription for up to three months - helpful during renovations or short term closures
Change of ownership: Transfer your account to a new owner if you’ve sold your property or no longer manage it directly
Important
Check your subscription’s terms and conditions (sent to contact at sign up)
Only users with billing permissions can submit cancellation requests
To check permissions, navigate to Property Name > Billing > Billing users
Get support
If you’re considering cancelling your Little Hotelier subscription, our team is here to help. Contact us to discuss any issues and potential solutions before cancelling.
Cancel my subscription
Navigate to Property Name > Billing in the top right
Select Accounts
Click Manage account
Click Continue and select Cancel my account
Complete required fields
Important notes:
Little Hotelier Basics customers: Requests are actioned as soon as possible with confirmation email upon completion
All other customers: Our team will contact you to confirm details and gather additional information
Cancel Demand Plus (Hotel Metasearch)
Option to suspend or cancel
After cancellation, you’ll lose access to reconcile Demand Plus reservations
Complete final reconciliation before cancelling
Accounts team will send a final invoice for future reservations
Cancel Little Hotelier Pay
Consider disabling deposits for direct booking rates instead of cancelling Little Hotelier Pay
No 30-day cancellation policy
Reactivate your Little Hotelier account
Recent cancellations (within 30 days)
Contact our support team to discuss reactivation options
Older cancellations (over 30 days)
Contact our sales team to discuss reactivation options
New setup fees and pricing may apply