If your property is closing, you’re switching to a different provider, or for any other reason, you can cancel your Little Hotelier subscription.
Before you cancel
Before cancelling, consider whether one of these alternatives might better suit your situation:
On Hold: Suspend your subscription for up to three months - helpful during renovations or short term closures
Change of ownership: Transfer your account to a new owner if you’ve sold your property or no longer manage it directly
Important
Check your subscription’s terms and conditions (sent to contact at sign up)
30-day notice: cancellations require 30 days’ notice, starting from date request is submitted
Early termination fees: If you cancel before your contract term ends, an early termination fee equal to the remaining balance of your contract will apply
Active contract: If your contract ends more than 30 days from now, we recommend submitting your request 30 days before the contract end date to help avoid early termination fees
For product or contract-specific terms (including different notice periods for certain add-ons, please refer to your signed agreement
Cancelling your account does not automatically remove your property from OTA channels or stop incoming bookings. You will need to manage or close inventory directly in each channel’s extranet
You cannot cancel a product that is part of a bundle (core subscription) on its own
Only the Primary billing user or person listed as the main contact at the property can submit cancellation requests
Get support
If you’re considering cancelling your Little Hotelier subscription, our team is here to help. Contact us to discuss any issues and potential solutions before cancelling.
Cancel my subscription
Only the Primary billing user or the person listed as the main contact can submit cancellation requests.
To request to cancel your Little Hotelier subscription, follow these steps:
Log in to your Little Hotelier platform (must be the Primary billing user or main contact).
Navigate to Property Name > Billing in the top right
Select Accounts
Click Manage account
Click Continue and select Cancel my account
Complete required fields
Important notes:
Little Hotelier Basics customers: Requests are actioned as soon as possible with confirmation email upon completion
All other customers: Our team will contact you to confirm details and gather additional information
Cancelling your Little Hotelier account does not automatically disconnect your property from OTA channels or stop incoming bookings
Cancel Little Hotelier products
You can cancel individual Little Hotelier products without cancelling your entire subscription. This includes products like:
Channels Plus
Demand Plus
Dynamic Revenue Plus
Guest Engagement
Little Hotelier Pay
Website Builder
Some of these can be paused or cancelled directly in Little Hotelier - see steps below. For the others, contact us to discuss options.
Cancel Demand Plus (Hotel Metasearch)
Option to suspend or cancel
After cancellation, you’ll lose access to reconcile Demand Plus reservations
Complete final reconciliation before cancelling
Accounts team will send a final invoice for future reservations
To pause or suspend Demand Plus:
Navigate to Distribution > Demand Plus.
Under More information, click Pause Demand Plus.
Cancel Little Hotelier Pay
Consider disabling deposits for direct booking rates instead of cancelling Little Hotelier Pay
No 30-day cancellation policy
Cancel Channels Plus
Option to deactivate your room rates temporarily (Distribution > Channels Plus > Room Rates > select rates > Deactivate Rates). When you are ready to start selling again, you can reactivate your room rates at any time
If you do not wish to use Channels Plus in future, you can cancel by navigating to Distribution > Channels Plus > Setup tab > click on Pause Channels Plus
Before cancelling, all applicable reservations need to be reconciled and all active and pending reservations will be included in a final invoice
Once you unsubscribe, your property will no longer be sold on Channels Plus and all setup information will be lost. If you decide to activate Channels Plus in the future, you will need to set up Channels Plus again
Reactivate your Little Hotelier account
Recent cancellations (within 30 days)
Contact our support team to discuss reactivation options
Older cancellations (over 30 days)
Contact our sales team to discuss reactivation options
New setup fees and pricing may apply