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How to log in to Little Hotelier

Learn how to access your Little Hotelier account and start managing your property.

Updated over 4 months ago

Before you begin

  • Ensure you have your email address and password ready

  • Install the Little Hotelier mobile app for Multi-Factor Authentication (MFA)

  • Check you have a stable internet connection

Login steps

  1. Navigate to the Little Hotelier login page:

    1. Type your email address

    2. Enter your password

    3. Click Log in

  2. Complete multi-factor authentication:

    1. Note the number displayed on your desktop screen

    2. Open the Little Hotelier mobile app

    3. Respond to the sign-in authorisation notification

    4. Select the matching number shown in your mobile app

    5. Complete biometric verification when prompted

  3. Access your dashboard

    1. Upon successful verification, your property dashboard will load

    2. All features and menus will become available

Note: When using MFA, if your browser's location is different from your mobile device's location, or if the location data is unavailable, a suspicious activity warning will appear to protect your account from unauthorised access. This warning includes:

  • A screen displaying sign-in details

  • A step to review these details and confirm if the login attempt was yours

  • If the login is legitimate, select Yes, it is me to continue with the 3-number challenge

  • If you do not recognise the login, choose No, reject login to block the attempt

Password requirements

  • Minimum 8 characters

  • Combination of letters and numbers

  • Include special characters

Troubleshooting common login issues

If you’re having trouble logging in, try the following:

  • Verify your email address is correct

  • Ensure Caps Lock is off when entering your password

  • Clear your browser’s cache and cookies

  • Try using a different browser

Password reset

If you've forgotten your password:

  1. Click the Forgot password? link on the login page

  2. Follow the reset instructions sent to your email

  3. Create a new password that meets the requirements listed above

Important notes:

  • New devices or browsers will require additional security verification

  • Both your desktop and mobile app will be granted access after successful MFA verification

  • If you need assistance accessing your account, contact our support team

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