Overview
Billing users can access the self-service billing portal to:
View and pay invoices
Set up automatic payments
Update payment information
Download invoices and adjustments
Manage other billing users
Important notes:
Only billing users can access the self-service billing portal
The first billing users are created during your onboarding process
All billing users receive invoices
Assign one primary billing user (receives payment receipts)
Access billing portal via Property Name > Billing
Adding users
Types of billing users:
Existing Little Hotelier users (with General/Admin permissions)
New billing users (Billing access only)
Add a billing user
Who can manage billing users: Only existing billing users can add, modify, or remove billing users.
An existing billing user can add a new billing user:
Navigate to Property Name > Billing > Billing users
Choose Existing or New
Complete user details
Click Add
An email notification will be sent to the new user.
Primary billing user
Assign a primary billing user
Navigate to Property Name > Billing > Billing users
Locate user and click edit (pencil icon)
Select Assign role of primary billing user
Confirm with Assign
Deleting users
Note: Primary billing user cannot be removed until role is reassigned.
From Billing users
Find user and click edit
Choose Remove from the Actions
Confirm removal