Access the Billing portal
To access Billing, log in to your Little Hotelier platform, click on your property name, then select Billing.
Who can access? Only users with billing user permissions can access the self-service Billing portal.
Can't see the Billing option? If Billing doesn't appear when you click on your property name, you may not have billing user permissions. Contact your primary billing user to request access.
Managing invoices
Access, download and manage your Little Hotelier billing information, including invoices, payments and adjustments.
View invoices
💡 You need billing user permissions to view and download invoices. If you don't have access, contact your primary billing user.
Navigate to Property Name > Billing in the top right
Select Invoices
Filters invoices by:
Account: Select billing account
Date Range: Specify date range
Invoice Number
Click Search to apply filters
Download and export
Individual invoices: Click the download button next to any invoice to save as PDF
Export all: Click Export as CSV to download all filtered invoice data as a spreadsheet
Payments
View payments
From Invoices
Click Payments under the filters
Filter payments by:
Account: Select billing account
Date Range: Specify date range
Payment Number: Search using the number from your confirmation email
Adjustments
About adjustments
Adjustments are separate charges or deductions that modify your billing account’s total payable amount. These are processed separately from regular invoice payments to cover additional fees, discounts or other account modifications.
View adjustment history
From Invoices
Click Adjustments under the filters
Filter adjustments by:
Account: Select billing account
Date Range: Specify date range
Download individual adjustments records by clicking the download button (save as PDF)
Notes:
Check confirmation emails for payment reference numbers
Invoices and adjustments are provided as separate PDF documents
All exported data comes in CSV format for easy analysis