To access Billing, log in to your Little Hotelier platform, click on your property name, then select Billing.

Who can access? Only users with billing user permissions can access the self-service Billing portal.

Can't see the Billing option? If Billing doesn't appear when you click on your property name, you may not have billing user permissions. Contact your primary billing user to request access.

⚠️ If your account is restricted due to an overdue balance, you cannot access the Billing portal from your Little Hotelier platform. Go directly here and log in using your billing account number (starting with A00…) and any invoice number from your last PDF invoice.

Access, download and manage your Little Hotelier billing information, including invoices, payments and adjustments for your subscription and add-ons such as Demand Plus.

💡 You need billing user permissions to view and download invoices. If you don't have access, contact your primary billing user.

Invoice details include: company/property name and address, invoice number, description, invoice date, invoice total/amount due, tax invoice details with GST breakdown, tax identification number (TIN), Little Hotelier's company details (ABN), billing period covered, and payment status and balance.

To update invoice details such as your company/property name or address, contact our support team (must be a billing users or the main contact at your property).

Adjustments are separate charges or deductions that modify your billing account’s total payable amount. These are processed separately from regular invoice payments to cover additional fees, discounts or other account modifications.