Note on third-party payment gateways: This article applies only to Little Hotelier Pay. If you use a third-party payment gateway (such as PayPal) for direct bookings, the transactions will not be visible in your transactions list. You must view and confirm payments directly with your provider.
Navigate to Payments > Transactions to view all charges and refunds processed via Little Hotelier Pay.
View transactions details
Charge details
Status
Date and time
Reservation ID
Associated payout
Source
Transaction ID
Amount
Fee
Amount available for refund: payment amount that can be refunded
Print confirmation
Payment details
Payment method
Cardholder name
Card type
Card number
Card expiry
Country of origin
Associated refunds
Any refunds (partial/full) will be listed here
Refunds
Refund a reservation
Navigate to Calendar or Reservations > find and open reservation > Payments > click Process Refund
Refund a virtual terminal payment
Navigate to Payments > Transactions > find and open transaction > click Refund
Export transactions
Filter options
Search by name/reservation
Date range
Amount
Transaction type (refund/charge)
Export data
Apply filters (Search, Date range, Amount, Type)
Click Export
Download CSV file