⚠️ This article applies only if Little Hotelier Pay is activated for your property.
Before you begin
Processing a payment from a reservation is available with Little Hotelier Pay. It is not available with a third-party payment gateway (such as PayPal).
Little Hotelier Pay must be activated
Ensure you have the permission to process payments
Payments will need to be processed no later than seven days after checkout
Before collecting payment from a guest at check-in, check your Payments > Transactions to see if the guest has already made a payment
How do I take a payment from a guest?
If you are using Little Hotelier Pay, you can take a payment from a guest by charging their card directly from the reservation.
This only applies to Little Hotelier Pay. If you are not using Little Hotelier Pay or are using a third-party payment gateway, you can't process payments in Little Hotelier.
If you have Little Hotelier Pay, to process a payment:
Open the reservation on Calendar or Reservations
Click Process Payment on the Details tab
Enter payment details:
Amount: Full balance shown by default
Deposit: Tick if processing a deposit
Card details (auto-populated if on file)
Note
Optional: Show note on invoice
Optional: Apply card surcharge
Optional: Email invoice
Click Process
Due to Payment Card Industry Data Security Standards (PCI DSS), guest card details are automatically deleted 7 days after checkout. Ensure you process all payments within this timeframe.