To access and edit users through the Manage users feature, you need User management permission enabled. If you don't have this permission, ask someone with User management permission to enable it for you.
Keep your account secure
Protect your user accounts and guest data by following these security best practices:
Create individual user accounts for each team member with unique email addresses. Do not use shared e-mail addresses like info@hotel.com
Never share passwords or user accounts between team members. This goes against the Payment Card Industry Data Security Standards (PCI DSS).
Avoid writing down passwords or sharing them with anyone
Use different passwords for different business accounts
Use multi-factor authentication (MFA) through your Little Hotelier mobile app or a third-party authenticator app
Log out after each session when using shared computers and do not save credentials in browsers
Create a new user
Each staff member who needs access to your property must have their own user account with a unique email address.
Click on your Property Name > select User management
Click Add user
Enter user details
Under Account permissions, select if you want to enable User management access (to add, edit or delete other users)
Choose the User level (Admin for full access or General for customised permissions)
Click Create user
After creating a new user, an activation email will be sent to the user's email address to set up their password and activate their account.
Manage users
Admin users have full permissions except User management. General users get read-only access by default and need specific permissions enabled for additional access.
User level permissions
General users can be granted these permissions:
Property
Access to property and payment settings
Distribution
Access to room availability, inventory, rates and restrictions across all channels
Direct booking
Access to direct booking engine and website builder settings
Reservations
Access to Reservation details and operational reports
Connectivities
Access to third-party connectivity settings
Reports
Access to Operational, Strategic or Insights reports
Front desk
Access to the Housekeeping report
Edit or delete a user
To modify or remove a user account:
Click on your Property Name > select User management
Find the user and click the ellipsis button (three dots button)
Select Edit this user or Delete this user
Notes:
You cannot edit user details such as email address, first name or phone number. If details need to be changed, create a new user account instead.
You need to verify with multi-factor authentication (MFA) to edit existing user’s permissions
Once you delete a user account, it is permanent — you cannot retrieve their access or history
If you're unsure about deleting a user, consider restricting their permissions instead