A user account gives an individual staff member access to your property's Little Hotelier platform. Set up permissions for each user account to control what they can access and manage within your platform.
To access and edit users through the Manage users feature, you need User management permission enabled. If you don't have this permission, ask someone with User management permission to enable it for you.
Keep your account secure
Protect your user accounts and guest data by following these security best practices:
Create individual user accounts for each team member with unique email addresses. Do not use shared e-mail addresses like info@hotel.com
Never share passwords or user accounts between team members. This goes against the Payment Card Industry Data Security Standards (PCI DSS).
Avoid writing down passwords or sharing them with anyone
Use different passwords for different business accounts
Use multi-factor authentication (MFA) through your Little Hotelier mobile app or a third-party authenticator app
Log out after each session when using shared computers and do not save credentials in browsers
About user management access
To add and manage users and their permission levels, you need User management permission enabled. If you have user management permissions, you will see the User management option in the drop-down menu when clicking on your property name.
If you do not have and need user management access, ask a colleague who already has user management permission to enable it for you. If this user no longer works at your property, the main contact at your property should contact our support team for assistance.
Create a new user
Each staff member who needs access to your property must have their own user account with a unique email address.
💡To add and manage users and their permission levels, you need User management permission enabled.
To add a new user to your property (you will need User Management access):
Click on your Property Name > select User management
Click Add user
Enter user details
Under Account permissions, select if you want to enable User management access (to add, edit or delete other users)
Choose the User level (Admin for full access or General for customised permissions)
Click Create user
After creating a new user, an activation email will be sent to the user's email address to set up their password and activate their account.
Manage users
Admin users have full permissions except User management. General users get read-only access by default and need specific permissions enabled for additional access.
User level permissions
General users can be granted these permissions:
Property
Property settings: manage property information, details, and policies
Rooms and rates: manage room types, rate plans, and channel rates
Payment settings: set up accepted payment methods
Media library: manage property images
Distribution
Access to room availability, inventory, rates and restrictions across all channels
Inventory: update rates, availability and restrictions
Channels: map to channels and manage channel connections
Yield rules: set up yield rules
Direct booking
Access to direct booking engine and website builder settings
Direct booking rates: manage rates for your booking engine
Promotions: create and manage promotion codes
Extras: create and delete extras
Configuration: manage booking engine settings
Reservations
Access to Reservation details and operational reports: search, view and run reports on reservations
Guest payment details: manage payment card details (Note: Reservation details and operational reports permission must also be granted to enable this)
Connectivities
Access to third-party connectivity settings
Reports
Access to Operational, Strategic or Insights reports
Front desk
Access to the Housekeeping report
Edit or delete a user
To modify or remove a user account:
Click on your Property Name > select User management
Find the user and click the ellipsis button (three dots button)
Select Edit this user or Delete this user
Notes:
You cannot edit user details such as email address, first name or phone number. If details need to be changed, create a new user account instead.
You need to verify with multi-factor authentication (MFA) to edit existing user’s permissions
Once you delete a user account, it is permanent — you cannot retrieve their access or history
If you're unsure about deleting a user, consider restricting their permissions instead
⚠️ Important: Using Existing Email Addresses
No activation email will be sent when creating users with email addresses that already exist in the system. This happens when:
Recreating a deleted user: If you delete a user and then create a new user with the same email address, the system will restore the previous user's details
Adding existing users to additional properties: When a user is linked to multiple properties and you add their email address to another property
What to do: You won't receive an activation e-mail - simply go to the login page and log in with your email address and password. If needed, click "Reset password" to reset your password. For users added to additional properties, log out and log back in - the newly added property will automatically appear under your account.
Updating user details: You cannot change the email address, but you can update other details (name, phone number, language):
Click on your profile icon > select My account
Edit account details as needed
Note: Users with User Management permission cannot edit the first name, last name, phone number, or language fields of other users. Each user must log into their own account to change these details.