Activation and setup
How do I activate Demand Plus?
Navigate to Distribution > Demand Plus
Click Get started
Follow setup prompts
Why is my status ‘Awaiting activation’?
Our support team will activate your account within three business days, changing your status to ‘Active’. After setup has been completed, it may take up to two weeks for your listings to appear on Google Hotel Ads, Tripadvisor and Trivago.
How do I check my status history?
Navigate to Distribution > Demand Plus
Scroll to page bottom
Click Status change history
Status types include:
Active
Paused: Temporarily inactive with scheduled reactivation
Suspended: Disabled with no scheduled reactivation (can be reactivated anytime)
Blocked: Disabled by Little Hotelier (usually due to missed payments)
Pricing and billing
What does it cost?
No setup or monthly fees
Commission on completed stays only (Net amount billing excluding commission, taxes and card surcharges)
Pause or cancel at anytime
How can I see my commission rate?
View your commission during activation or after, navigate to Distribution > Demand Plus. Commission rates vary by region.
Can I set up automatic payments?
Yes, through the self-serve billing portal:
Navigate to Billing > Accounts
Enable automatic payment for Demand Plus
Bookings and reconciliation
Where can I view my Demand Plus bookings?
Navigate to Distribution > Demand Plus > Statements
Select Year and Month
Click Search
See bookings in Reservations or in reservation confirmation emails.
How do I reconcile bookings?
Complete by the 7th of each month:
Navigate to Distribution > Demand Plus > Statements
Select relevant reservation
Choose Cancel reservation or Mark as no show
When are reconciliation reminders sent?
You'll receive two email notifications:
1st of the month:
Monthly booking summary
Initial reminder to mark any reservations as cancellations or no shows
7th of the month:
Final reminder
Metasearch sites
Why isn't my property appearing on metasearch sites?
Check the following:
Confirm Demand Plus is active
Verify metasearch profiles are set up
Ensure property details match your Little Hotelier account
Confirm profiles are in the correct category
Google Hotel Ads: Hotel property category
Tripadvisor: Hotels category
Trivago: Accommodation category
Allow up to 7 days for your property listing to appear after updating your details.
How does ranking work on metasearch sites?
Rankings depend on:
How well your property matches the search criteria
How many properties you're competing with
Property location
Market demand
Example: "Hotel in London" will compete with more properties than a search for "family hotel with pool in London".
Tripadvisor
What's the difference between Demand Plus versus connecting to Tripadvisor directly?
Through Demand Plus:
Appears as Official hotel site
Links to your Little Hotelier booking engine
Demand Plus commission rate
Through Tripadvisor Plus/Instant Booking:
Shows the Tripadvisor label
Clicking View deal opens the Tripadvisor checkout
Tripadvisor commission rate
SEO
Will Demand Plus affect my website’s SEO?
No. Demand Plus listings link to your booking engine, not your website, so your website's SEO won't be affected.