Customer Support

Set up cancellation policies for Direct booking and enable self-service cancellation and modification settings for your guests.

Set up cancellation policies for Direct booking

Set up your booking engine's guest display options, including for enquiry settings, room availability, guest details, occupancy, and more.

Set up guest display options for your booking engine

Customise your booking engine branding

Plug-in apps in for your booking engine

Link your booking engine with your property’s website

Website integration: Frequently asked questions

How to connect Google Analytics 4 to your booking engine

Google Analytics 4 with your booking engine: frequently asked questions

Test your booking engine's integration with Google Analytics 4 to check it is correctly set up.

Test your Google Analytics 4 integration with your booking engine

Using a custom From email address

Customise the guest details form for guests booking on your direct booking engine.

Direct Booking: Guest details form

Set up e-mail notifications for your direct booking engine to receive notifications for new reservations, enquiries, or availability limits.

E-mail notifications for Direct booking

Enable and customise guest emails for Direct booking

Setup and configuration

Create a custom design with text, images, and links

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Create your workspace and invite the people you work with.

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Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

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