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Website integration: Frequently asked questions

Updated over 4 months ago

What is the difference between a website and a direct booking engine?

Website: Your property's marketing and advertising tool that showcases your accommodation, amenities, and location to potential guests.

Direct booking engine: The website that facilitates and processes online bookings.

Why should I connect my booking engine to my website?

For guests who find your property online and wish to book require a method to make a reservation. Without this connection:

  • Guests calling your property may encounter busy lines or unanswered calls

  • Guests emailing enquiries might face delays in response, losing their interest

  • Guests turning to OTAs can result in commissions on bookings that could have been direct

What if I don’t have a website yet?

Website builder provides a simple solution requiring no technical expertise, allowing users to create a professional website in hours, not weeks. It features built-in mobile optimisation for all devices, seamless booking engine integration, professional templates designed specifically for accommodation providers, and simple content management for updates and changes.

Do I need technical skills to connect my booking engine?

Using our Website builder: No technical knowledge required. The integration is built-in and automatically configured for optimal performance.

With an existing website: Some technical knowledge may be helpful. For custom websites, basic HTML knowledge or assistance from a web developer might be necessary.

How can I integrate my booking engine with social media?

  • Facebook: Add a Book Now button directly on your business page

  • Instagram: Place your booking link in your bio

  • TikTok: Include your booking link in your business profile bio

  • Twitter: Add your booking link to your profile

Use URL shorteners with tracking codes to measure which social media platforms drive the most bookings.

Where else can I integrate my booking engine?

Beyond your website and social media, connect to Google Hotel Ads, Trivago and TripAdvisor for direct bookings.

How can I increase my direct bookings?

Here are some ways to maximise your direct booking potential:

  • Place Book Now buttons prominently on every page of your website

  • Clearly communicate that direct bookings offer the best value

  • Create special packages only available through direct booking

  • Offer returning guests special perks for booking direct

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