Enabling guest communication emails
Send e-mails to guests who book through your booking engine. Enable outgoing e-mails in Direct booking > Configuration > Guest communications by turning on the toggle next to each e-mail you want to send to guests:
Reservation confirmation*
Reservation modification*
Reservation cancellation*
Pre-arrival message
Post-departure message
💡 You can also get here from Setup > Website and promotion > Guest emails
Emails marked with an asterisk (*) are enabled by default.
⚠️ Once you have enabled each e-mail type, you will need to customise each e-mail template, or guests will receive blank e-mails.
Customising email templates
Navigate to Direct booking > Configuration > Guest Communications. 💡 You can also get here from Setup > Website and promotion > Guest emails
Click the pencil icon next to the email template you want to modify
Personalise text and add images
Click Show preview to see changes
Save your changes
What can be edited?
The following fields can be edited in your email templates that will be sent to your direct booking guests:
Subject line
Header and footer images
Header and footer text
Header and footer URL: (you can include a URLs so that if guests click on the image, they will be directed to a specific URL)
💡Header and footer images:
The recommended dimensions for the header and footer image in direct booking emails are 600px width and 210px height.
You can't delete header and footer images directly when editing the email. To delete completely go to Setup > Property Settings > Media Library
Test your email templates
In addition to using the Show preview feature, it’s recommended to check your direct booking email template by sending a test email. You can make dummy reservations using your own email address, then check how the email you receive displays in various ways such as:
Via different devices (desktop vs. mobile)
Using different email providers (Gmail vs Outlook)
Across various web browsers (Chrome vs Firefox)
Set up your property’s Google Maps link
Your property's Google Maps location appears in two important places for guests:
As a Show on map link in reservation confirmation emails
As a clickable address on your booking engine's Contact us page
To ensure these links work correctly and direct guests to your exact location, follow these steps to add your Google Maps URL:
Navigate to Direct booking > Configuration > Guest Communications. 💡 You can also get here from Setup > Website and promotion > Guest emails
Click the pencil icon in the Location of your property on Google Maps field
In a new browser tab, open Google Maps
Type your property's full address in the search bar
When your property appears with a red location pin, a details panel will open
Click the Share button in this panel
In the pop-up window, ensure you're on the Send a link tab, then click Copy Link (Do not use the Embed a map)
Return to Little Hotelier and paste the copied link into the field
Click Publish changes
Notes:
If the location of your property on Google Maps field is blank, the address on your contact us page will not be hyperlinked
If your embedded map shows the wrong location on your Contact us page, you'll need to update your address in Setup > Property details since the map pulls location data from these settings