Fix mapping when room rates are incorrectly mapped or when room rate configurations do not match across your systems.
When two rates that have different pricing, restrictions, or availability are incorrectly mapped together, inventory discrepancies can occur, which could lead to overbookings and loss of revenue.
This typically occurs when a room rate is mapped to the wrong room rate on the channel.
Fix incorrect mapping
If room rates are incorrectly mapped to one another, and they have different pricing, restrictions, or availability — for example, if you map a “Triple room non-refundable” to a “Triple room standard” — you may see an inventory mismatch with wrong pricing, restrictions, or availability showing on the channel.
Steps to unmap and properly remap your rates
Unmap the incorrect channel rate:
Navigate to Distribution > Channels
Select the channel
Click on the problematic channel rate
Choose Disconnect from channel
Remap to the correct rate:
Return to Distribution > Channels
Select the same channel
Locate your room rate
Click Map to
Review the channel rate configuration
Click Save
Fix incorrect rate configuration
Rooms rates must have the same configuration across all connect systems: Little Hotelier any any connected channels.
When configurations don't match across systems, incorrect information flows through your distribution network which can cause incorrect availability, pricing, and restrictions being sent to the channel, increasing the risk of a loss of revenue and overbookings.
Example of rate configuration mismatch:
You have a “Double standard rate” with an availability of 2 in your Little Hotelier.
You have a “Double standard rate” with an availability of 2 on the channel, as well as a “Double single use rate” with an availability of 2 on the channel.
As these are created as two separate room types, the availability gets duplicated to 4.
To fix any mismatched configurations across your systems:
Update the room rate configuration to ensure it matches across Little Hotelier and any connected channels
If the configuration in Little Hotelier was incorrect, update the channel rate configuration settings via the channel’s Room rates mapping page and click Save. Or, unmap the channel rate, then remap it to the correct rate with matching configuration.
Notes:
Once you create new room rates on the channel, it can take up to 60 minutes for the channel rate to appear in Little Hotelier and be available for mapping.
If you delete a room rate on the channel’s extranet before you unmap it in Little Hotelier, you may initially see a message Unable to locate / Update error# message.