Check the following settings
If your rates, availability or restrictions (such as min stay, max stay, or CTA/CTD) aren't syncing or are showing incorrectly on a channel, check these settings first:
Confirm all room rates are properly mapped to channels
Verify channel room rates are enabled with Start updating channel set to Yes
Check the channel is enabled in channel settings
Confirm your channel supports the specific inventory update
Check if there are yield rules set up
Refresh your mapping by saving your channel rate configuration (even if you don’t make any changes)
Check your channel mapping
Verify that all room rates are mapped to the channel correctly, ensuring no rates are unmapped or disabled. Note that certain channels, such as Expedia, may require mapping a single room rate to multiple rate types (such as sell rates, package rates and derived rates).
Navigate to Distribution > Channels
Click the ellipsis button (three dots button) next to the channel name
Select Edit room rates mapping
Verify all room rates are mapped correctly
Click each channel room rate and select Configure
Confirm Start updating channel is set to Yes
Filter by Unmapped to see unmapped rates
To view disabled rates, navigate to More filters and select Disabled under the Rate update status
If there are any disabled channel rates, fix the error, then re-enable the rate. To do this, click on the channel rate > click Configure > make sure Start updating channel is set to Yes, then click Save.
If a specific rate is missing for channel mapping, contact the channel to confirm the room rate is active.
Check the Inventory grid is correct
When channel inventory appears incorrect:
Navigate to Distribution > Inventory for the correct values
Compare your inventory grid values against what appears on the channel
Not all channels support every type of inventory update. Look for dashes (-) which indicate features that are not supported by a specific channel.
If a reservation is received even though Little Hotelier is sending zero availability to a channel:
Check the audit logs to confirm zero availability was sent
Contact the channel directly and request the XML logs for the reservation to investigate why the booking was accepted
Availability updates may take up to 5 minutes. To avoid double bookings, consider setting up an automatic closure yield rule to apply a stop sell when room availability reaches 1.
If availability is lower than expected, check for active yield rules in Distribution > Yield rules.
Refresh the mapping
If channel inventory is still incorrect, manually resend/push inventory to the channel by refreshing the mapping. This is done by saving the Channel rate configuration, regardless of whether changes were made.
Navigate to Distribution > Channels
Find the channel and click on the ellipsis button (three dots button)
Select Edit room rates mapping
Click Configure on the channel room rate
Click Save to push the updates again (even if you don’t make any changes)
After completing the troubleshooting steps, if the issue persists, please contact our support team and provide one example of the following information:
Room type affected
Room rate affected
Stay date
The value that is displayed in Little Hotelier
The correct value