Enable a channel connection
Enable a channel once you have mapped all required room rates and checked that availability, rates, and restrictions are correct. Enabling a channel starts sending inventory updates from your platform to the channel.
Before you enable a channel
Check the following before enabling a channel:
Hotel code/property code is correct.
All mapped channel rates are enabled and have no errors.
All active channel rates are mapped ("Rates mapped: X of Y" — X and Y should match).
All mapped channel rates are correctly mapped to the correct rate on the channel (no cross mapping).
Inventory values are correct in your inventory grid.
Stop sells and restrictions are set as needed (you may need to manage restrictions via the channel extranet directly)
⚠️ Enabling a channel before mapping and confirming inventory can lead to overbookings or incorrect rates being displayed.
Enable a channel connection
To enable a channel and start sending inventory updates:
Go to Distribution > Channels.
Find the channel in your list.
Click the ellipsis button (three dots) next to the channel.
Select Update channel settings.
Click the Enable the connection to [channel name] button.
How long does it take for a channel to activate after enabling the connection?
After enabling a channel connection:
Your inventory updates typically start syncing within 15–30 minutes.
You may need to wait up to an hour for all updates to fully sync to the channel.
Verify your channel is enabled
To verify a channel is properly enabled:
Look at the channel status on the Distribution > Channels page (should be green and Enabled).
Verify inventory updates are appearing on your channel extranet.
Test a search on the channel website to see if your property appears with correct rates.