Why isn't a channel receiving inventory updates?
Check these common issues if your channel isn't receiving inventory updates:
The channel isn't properly connected: Enable the channel in its channel settings
Missing rate mappings: Ensure all your room rates are mapped to the channel
Disabled channel room rate: Navigate to Distribution > Channels > Edit room rates mapping > Configure on the disabled rate > fix configuration errors > set Start updating channel to Yes
Channel restrictions: Some channels block updates for derived or package rates - verify with your channel partner
Feature limitations: Certain channels don't support all update types - check if these must be managed in the channel's extranet
Why is my channel room rate disabled?
A disabled channel room rate indicates a settings conflict. You'll notice:
Greyed-out rate in Rooms Rates Mapping
An error message explaining the conflict in the rate configuration
Email notification (if you've enabled notifications)
To resolve this:
Navigate to Distribution > Channels
Select Edit room rates mapping
Click Configure on the disabled rate
Fix the configuration error
Set Start updating channel to Yes
Enable email notifications about disabled rates through your Property name > My account.
Why does a room rate exist on the channel but doesn’t appear in my mapping options?
A rate might be missing from your mapping options because:
It's newly created: New rates take up to 60 minutes to appear
Your rate list needs refreshing: Click Refresh next to Rates mapped
The rate is inactive: Check if the rate is active in your channel's extranet
Get the most current list of mappable channel room rates:
Navigate to Distribution > Channels
Click the ellipsis (three dots) next to the channel
Choose Edit room rates mapping
Click Refresh next to Rates mapped
Allow a few minutes for the update to complete
How do I update or refresh my mapping to fix syncing issues?
To trigger a refresh and help push inventory to the channel:
Navigate to Distribution > Channels
Click the ellipsis (three dots) next to the channel
Choose Edit room rates mapping
Click Configure on the relevant channel room rate
Click Save (even without making any changes)
This action often resolves syncing issues by re-establishing the connection.
Will disabling a channel room rate stop selling on the channel?
No - disabling only prevents Little Hotelier from sending updates to the channel. The rate remains visible and bookable on the channel.
To stop selling a disabled rate:
Click Configure on the channel room rate, then Save
Apply inventory restrictions: Set a stop sell through your Inventory grid
Remove directly: Delete the rate from the channel's extranet
For Airbnb only, disabling a rate will deactivate the listing on the channel.
Can I receive reservations without sending inventory updates?
Yes, you can create a one-way connection for reservations only:
Map your room rate to the channel
Keep Start updating channel set to No
This requires managing inventory manually on the channel and increases overbooking risk.
Do all channels handle occupancy the same way?
No, channels handle occupancy differently:
Little Hotelier: Allows setting occupancy at both room type and room rate levels
Some channels only manage occupancy at the room type level
Note: Never create separate room rates for different occupancies (single, double, triple) on the channel - this creates multiple availability for the same room type and can increase overbookings.
How do I update channel rate configuration settings?
Important note: For most channels, when you change channel rate configuration settings in your platform, you must update the same settings on the channel's extranet and re-save your channel mappings to ensure they sync correctly.
Examples of configuration changes that require this process include occupancy settings, extra person rates, pricing models, or any other room rate settings.
To update channel rate configuration settings:
Step 1: Update the channel's extranet first
Log into the channel's extranet.
Update the room rate settings to match your platform configuration exactly.
Step 2: Re-save the channel mapping in your platform
Go to Distribution > Channels.
Click the ellipsis button (three dots button) next to the channel.
Select Edit room rates mapping.
For each affected channel rate, click on the rate.
Click Configure.
Click Save (even without making changes).
Wait 60 minutes for changes to sync completely.
Settings must match exactly between your platform and the channel's extranet to prevent sync issues and inventory discrepancies.
When do I need to re-map my rates?
You will need to disconnect and re-map your rates if:
The property code has changed
The rate name on the channel extranet has changed
You changed your business model on Expedia — for example, from Expedia Traveller Preference (ETP) to Expedia Collect (EC) — the mapping will no longer sync. Contact our support team first to update your pricing model settings, then you will need to disconnect and re-map your room rates
How do I re-map my rates to the channel?
To re-map your rates to the channel:
Disconnect the current mapping:
Go to Distribution > Channels > find the channel
Click on the channel rate you need to disconnect and re-map
Click Disconnect from channel
Review the warning and click Disconnect
Remap the rate to the channel:
Click on the channel rate you need to re-map
Select the correct channel rate from the drop-down menu
Set Start updating channel to Yes
Click Save