Overview
Little Hotelier provides two main ways to search for reservations:
Through Calendar using check-in or check-out dates
Through Reservations using filters like guest name, booking reference, invoice number and booking status
Search for reservations
Using filters
Booking reference (partial or full)
Invoice number
Date type:
Check-in date
Check-out date
Booked on date
Status:
All
Cancelled
Checked-in
Checked-out
Confirmed
Set your preferred date criteria before searching, or leave blank to view results for any date.
Searching without dates
If you can’t remember the exact dates:
Select a date range using the Date from and Date to filters
Leave date fields blank to search across all dates
When searching without dates, use at least one other filter. For large search results, Little Hotelier will only display reservations from the first 31 days. Use the Export feature to view all search results.
Search results
After clicking Search, results display the following information:
Status (Confirmed, Checked-in, Checked-out or Cancelled)
Name (Primary contact details)
Reference (Booking confirmation number)
Source (Extranet, Direct or Channel name)
Occupants
Check-in/check-out dates
Booking date
ETA (estimated time of arrival)
Room number
Outstanding balance
Invoice number
Understanding reference numbers
Reference numbers consist of:
Letter code indicating booking source
LH: Little Hotelier direct booking
BDC: Booking.com
EXP: Expedia
ABB: Airbnb
AGO: Agoda
HWL: Hostelworld
Unique sequence number
Export reservation data
Navigate to Reservations
Set desired filters
Click Search
Click Export
File exports in CSV format
Data included in the Reservations CSV
The exported CSV file provides reservation details including:
Booking details – booking reference, channel name, promotion code, and reservation status
Guest information – guest name, contact details, address, organisation, and any guest comments or internal notes
Stay information – check‑in and check‑out dates, length of stay, arrival time, room types, room rates, number of adults, children, infants, and number of rooms
Financial information – extras, discounts, surcharges, taxes, deposits, and any outstanding balance
Activity timestamps – when the reservation was booked and when it was cancelled (if applicable)
Some fields (marked with an asterisk in the system) are only populated for direct bookings or manually created reservations.
Note about check−in and check−out timestamps: The Reservations export includes key timestamps such as when a reservation was booked and when it was cancelled., but it does not provide a full change history for each reservation (for example the exact time when you change a reservation’s status to Checked‑in or Checked‑out, or when pricing was changed).