How do I manage reservations with multiple rooms?
Little Hotelier allows you to manage bookings with multiple rooms. Before creating multi-room reservations, here are some limitations:
All rooms in a reservation must share the same stay dates
A single invoice covers all rooms in the reservation
Changes to booking status affect all rooms simultaneously
How do I add another room to an existing reservation?
Open the reservation
Select the Details tab
Click Add another room above Booking Summary
Complete all required fields
Save changes
Multi-room reservations appear as separate blocks on the Calendar, sharing the same reservation ID. Any status changes (e.g., Confirmed to Checked-in) automatically apply to all rooms in the booking.
Note: You can only add room types that were created before the reservation was made. Room types created after the reservation cannot be added to existing reservations.
How can I add different guests to each room?
Open the reservation
Navigate to the Details tab
Click Add new guest beside each room
Enter guest details
When should I split a reservation instead of adding rooms?
Split a reservation when you need to:
Accommodate room changes during a stay due to availability
Provide different room types for different stay periods
Handle varying stay durations for different rooms
Generate separate invoices for individual rooms
Manage room dates independently
How do I split a reservation?
Open the reservation
Navigate to the Details tab
Locate the room to separate
Click the remove icon(x) next to the room
Create a new reservation for the removed room
For bookings with multiple rooms and varying dates, repeat for each room requiring separation.
How do I process an early check-out for a walk-in or manually created reservation?
An early check-out happens when a guest leaves before their original check-out date. You can update the reservation to shorten the stay and make the room available for resale.
⚠️ This process automatically recalculates the daily rate based on the new dates and will appear on the reservation invoice. You can only do this for walk-in or manually created reservations. For OTA reservations, contact the channel directly to make any changes.
Before you start, confirm the final total room price agreed upon with the guest.
To process an early check-out for a walk-in or manually created reservation:
Open the reservation.
In the Check-out field, select the new check-out date.
In the Room rate field, click the rate name and select the blank option at the top of the dropdown list.
In the Room field, enter the agreed final total room price.
Click Save.
💡 Leaving the Room rate field blank lets you enter a custom price without changing your rate plan.
How do I create a reservation for a business guest?
To create a business reservation:
Open the reservation
Navigate to the Details tab > Primary contact:
Enter company name as first name and surname
Add tax ID number in the ID field
Include company address under Organisation
Record individual guest details in the Guests tab
Why are guest contact details missing from the reservation?
Contact details may be absent from a reservation if the booking was made through a third-party platform that doesn't pass through full contact details, the guest didn't provide contact information during booking, or there was a technical issue with reservation delivery from the channel.
If guest contact details are missing, contact the channel directly to obtain them and confirm whether the missing details are required when making a booking.
Need to e-mail the guest but their e-mail address is missing?
Check with the channel to get the email address or alternate ways to contact the guest
Contact the guest by SMS or WhatsApp. If there is a mobile number on the reservation, use it to contact the guest
Message through Guest Engagement. If you have Guest Engagement, you can message guests directly in Little Hotelier
Send the booking summary as a PDF. Open the reservation, click Print, and send the summary to the guest's mobile number.