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Reservations: Frequently asked questions

Updated over 4 months ago

How do I manage reservations with multiple rooms?

Little Hotelier allows you to manage bookings with multiple rooms. Before creating multi-room reservations, here are some limitations:

  • All rooms in a reservation must share the same stay dates

  • A single invoice covers all rooms in the reservation

  • Changes to booking status affect all rooms simultaneously

How do I add another room to an existing reservation?

  1. Open the reservation

  2. Select the Details tab

  3. Click Add another room above Booking Summary

  4. Complete all required fields

  5. Save changes

Multi-room reservations appear as separate blocks on the Calendar, sharing the same reservation ID. Any status changes (e.g., Confirmed to Checked-in) automatically apply to all rooms in the booking.

How can I add different guests to each room?

  1. Open the reservation

  2. Navigate to the Details tab

  3. Click Add new guest beside each room

  4. Enter guest details​

When should I split a reservation instead of adding rooms?

Split a reservation when you need to:

  • Accommodate room changes during a stay due to availability

  • Provide different room types for different stay periods

  • Handle varying stay durations for different rooms

  • Generate separate invoices for individual rooms

  • Manage room dates independently

How do I split a reservation?

  1. Open the reservation

  2. Navigate to the Details tab

  3. Locate the room to separate

  4. Click the remove icon(x) next to the room

  5. Create a new reservation for the removed room

For bookings with multiple rooms and varying dates, repeat for each room requiring separation.

How do I create a reservation for a business guest?

To create a business reservation:

  1. Open the reservation

  2. Navigate to the Details tab > Primary contact:

    1. Enter company name as first name and surname

    2. Add tax ID number in the ID field

    3. Include company address under Organisation

  3. Record individual guest details in the Guests tab

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