Tripadvisor is one of the world's leading travel platforms, with over a billion reviews, helping travellers compare and book accommodations, experiences and travel services worldwide.

Before connecting

To connect with Tripadvisor, ensure you have:

An active Tripadvisor account.
Matching property details across both Tripadvisor and your Little Hotelier platform (including property name, address, phone number and latitude and longitude)

Connect to Tripadvisor

Step 1: Connect SiteMinder in Tripadvisor

Contact Tripadvisor to request a connection.

Step 2: Add the channel in Little Hotelier

Navigate to Distribution > Channels
Find Tripadvisor Plus / Instant Booking and click on it
Complete the connection steps

Step 3: Update channel settings

Navigate to Distribution > Channels > find Tripadvisor Plus / Instant Booking and click on the ellipsis button (three dots button) > select Update channel settings.

Update the following:

Hotel description (including amenities, history, nearby attractions)
Hotel website URL
Reservation e-mail address
Guest support contact information (phone, e-mail, web address)
Check-in/check-out policies and times
Currency code (3-letter ISO format)
Prices Include Tax and Fees
Accepted credit cards
Payment policy
Smoking policy
Terms and conditions

Step 4: Map your room rates

Navigate to Distribution > Channels > find Tripadvisor Plus / Instant Booking and click on the ellipsis button > Room rates mapping
Configure the following settings for each channel rate:

Room type and rate plan settings

Room code: A unique code that will identify this room (example: DBL)
Room name
Room URL
Room description
Rate code: A unique code that will identify this rate (example: BAR)
Rate name: The name of the rate (example: bed and breakfast)
Rate description

Deposit details

Deposit type: If a deposit is required at the time of booking. (none, partial or full)

Cancellation policy

Refund available: If you offer a refund for this rate (none, partial or full)
Cancellation Policy: Add a brief description of the cancellation policy

For partial or full refunds, set:

Amount and amount type (fixed amount, percentage or number of nights)
Cancellation period (days before arrival)

Step 5: Enable the channel

To start sending inventory updates to Tripadvisor:

Navigate to to Distribution > Channels > Tripadvisor Plus / Instant Booking > Channel settings
Click Enable the connection to Tripadvisor Plus / Instant Booking

Step 6: Complete Tripadvisor activation

After mapping your room rates, wait 48 hours, then complete the TripAdvisor Self-Signup on Tripadvisor to activate either Tripadvisor Plus or Tripadvisor Instant Booking.