Overview
If you are using Little Hotelier Pay, card details will automatically be validated and there will be an invalid card symbol on the Calendar and Reservations > Details tab if there are any issues. You will receive an email notification when a card is invalid.
Calendar view
Reservation details
Common causes of invalid cards
Incorrect card details: Guests may enter incorrect information when booking through online channels or your website. Contact the booking channel and mark the card as invalid.
Expired card: The card's expiry date has passed. Contact the guest to update their payment information.
Virtual credit cards: These cards have specific activation dates (usually check-in date). Wait until the activation date before processing the payment.
Missing CVC: Card Verification Code (CVC) not provided during booking. For booking engine reservations, check your email for the CVC. Then add the CVC to the reservation details.
What to do if a channel reservation has an invalid credit card
Payment card details for channel bookings are provided by the channel. If card details are invalid or payment was declined, contact the channel directly to request new card details. If the reservation is hotel collect, try contacting the guest directly for updated payment details, or contact the channel for assistance.