Managing Booking.com Reservations
Accessing the Manage Reservation Tab
The Manage reservation tab appears when you open a Booking.com reservation.
Steps to access:
Go to the Reservations page and search for a specific reservation or group of reservations
In the search results, click on the reservation ID number on a Booking.com reservation
In the new booking details window, click on the ellipsis button and select Manage reservation
Choose from the available options below
Report Invalid Payment Card
Report payment cards that aren't working using the “Report Invalid Payment Card” option.
Success: Green confirmation window appears, followed by cancellation email from Booking.com
Error: Red error message (visit Booking.com's extranet for assistance)
Request Cancellation Due to Invalid Payment Card
Cancel reservations due to payment card problems.
Success: Green confirmation window appears, followed by cancellation email from Booking.com
Error: Red error message (visit Booking.com's extranet for assistance)
💡 Fees collected by Booking.com: Payments by Booking.com handles the collection of fixed per-stay fees, percentage-based charges, and per-person fees such as city tax and tourism fees. Before charging a guest, check the Reservation details page in the Booking.com extranet for any online collected charges.
Mark Guest as No-Show
Mark guests who don't arrive for their reservation.
Steps:
Click on Mark as no-show
Tick any Applicable rooms
Select your response to Would you like to waive the no-show fee for this reservation?
Select Yes or No
Click Yes, mark as a no-show to send the request to Booking.com
About Booking.com Virtual Credit Cards (VCCs)
Booking.com may create a virtual credit card (VCC) for some bookings. When Booking.com sends a reservation to your platform, it will indicate if the payment card is a VCC.
💡 Refer to Booking.com's policy for processing VCC payments.
Booking.com reservation email notifications
Reservation email notifications are sent to your email address in: Distribution > Channels > Booking.com > Channel settings
Your property will receive email notifications when reservations are:
Created
Modified
Cancelled via Booking.com
💡 Booking.com also emails guests directly about their reservations.
Booking.com Pricing Models
Booking.com supports two pricing models:
Standard pricing (Per day pricing; PDP)
Occupancy-based pricing (OBP)
To change your pricing model on Booking.com, contact Booking.com directly, or contact our support team who can coordinate the change with Booking.com on your behalf.
Once the pricing model changes on Booking.com, your Little Hotelier platform automatically detects the change and updates your Little Hotelier pricing model to match. You do not need to contact our support team again to update this from PDP or OBP.
Your Little Hotelier platform checks for the update automatically when you go to Distribution > Channels > Booking.com > Channel settings or Room rates mapping page.
⚠️ After the pricing model changes, your existing rate setup fields are updated to reflect the new model, but you must manually configure and review the channel rate configuration. For example, if changing to OBP, add Included occupancy and Extra adult rate, Included occupancy, Max occupancy, Extra adult rates, Single guest discount. The channel rate configuration must match what is set up in the channel extranet. If there are configuration conflicts, the rate may become automatically disabled.
Occupancy-Based Pricing (OBP) Model
With Occupancy-Based Pricing (OBP), you can vary a room's nightly price based on the number of guests staying in it.
Example: If a guest books a room with maximum occupancy of four people at AUD 100 per night with an Extra adult rate of AUD 20, the pricing would be:
2 guests: AUD 100
3 guests: AUD 120
4 guests: AUD 140
OBP Mapping Settings
When using OBP for Booking.com, you must enter additional information in the Occupancy details section while mapping. These settings are inherited by default from the room rate and require clicking each lock to override them:
Included occupancy: The number of guests included in the rate set on your inventory
Maximum occupancy: The maximum number of guests who can stay in the room
Extra adult rate: The amount charged for each extra guest
Single guest discount: This option is for one-person reservations (This feature will not be available if our platform has been enabled for Occupancy-Based Pricing, whereas Booking.com has not)