If the channel supplied card details with the booking, find the guest’s payment card details including card type, cardholder name, card number, expiry date within the reservation. Payment card details are provided with the reservation by most channels and details will be available in your Little Hotelier platform for up to seven days after check-out. If the channel does not send card details, log in to the channel's extranet or partner portal to access them directly.
Card details are not included in booking confirmation, modification or cancellation e-mails.
Who can view payment card details
Users with these permissions can view a guest payment card details:
Admin users: Can view and edit payment details
General users: Can add payment card details but not view or edit them later
Security: To view payment details, you must verify with multi-factor authentication or a passkey.
View or edit payment card details
⚠️ To protect sensitive data in compliance with PCI DSS standards, multi-factor authentication (MFA) or a passkey is required to access guest payment details.
To view or edit a guest's payment card details:
Navigate to Calendar or Reservations
Find and open reservation
On the Details tab > under the Payment section > click View
When prompted, verify with MFA or a passkey
Click Confirm
Update the payment card details if required
Click Update to save changes
View the CVV/CVC of a payment card
⚠️ CVV/CVC codes are not stored in Little Hotelier.
For Little Hotelier/Direct Booking reservations, the CVV is sent in the body of the reservation confirmation e-mail sent to your property (not as an attachment). Little Hotelier cannot resend the CVV/CVC.
For channel/OTA bookings you should be able to find the CVV/CVC code via the channel’s extranet. If Little Hotelier sends reservation e-mail notifications to your property, you can also find the CVV/CVC code in the body of the reservation confirmation e-mail sent by Little Hotelier to your property.
Troubleshooting
Why can′t I see card details for a reservation?
Card details are not there
Channel did not send card details with the booking: some channels don't send card details with the booking. Little Hotelier cannot retrieve or supply card details that the channel did not provide. If card details are missing, log in to the channel's extranet or partner portal to access the guest's card details directly. If card details are consistently missing for a certain channel, check your payment settings with the channel and confirm whether the channel allows guests to book without entering card details.
Other reasons:
You're on an invoicing payment method: If the channel (for example, Expedia) collects payment and transfers funds directly to your bank account, you're on an invoicing method. Contact the channel directly to ask about switching to their virtual card payment method
The channel allows guests to book without entering card details: Check your settings in the channel's extranet and contact the channel to confirm whether this can be changed
⚠️ If card details are missing because the channel did not send them, you won't be able to process payments directly with Little Hotelier Pay. You need to get card details from the channel or contact the guest directly.
Card details are there but I can't access them
If the Payment details section shows a card is there but you can't view the details, check the following:
You don't have the right permissions: You need both Reservation details and operational reports and Guest payment details permissions enabled. Contact your admin if you don't have access
MFA or passkey is required: You must complete multi-factor authentication (MFA) or use your passkey to view card details
Card details have expired: Payment card details are only accessible for up to seven days after check-out
Virtual card not active yet: Virtual cards can only be charged on or after their activation date. If you're experiencing issues charging the virtual credit card (VCC) after its activation date, contact the channel directly
A channel reservation has an invalid or declined payment card
Payment card details for channel bookings are provided by the channel. If card details are invalid or payment was declined, contact the channel directly to request new card details. If the reservation is hotel collect, try contacting the guest directly for updated payment details, or contact the channel for assistance.
For Booking.com reservations only: use the “Report Invalid Payment Card” option in the Manage Reservation tab in the reservation.