Find the guest’s payment card details including card type, cardholder name, card number, expiry date within the reservation. Payment card details are provided with the reservation by most channels, and will be available in Little Hotelier for up to seven days after check-out. Card details are not included in booking confirmation, modification or cancellation e-mails.
Who can view payment card details
Users with these permissions can view a guest payment card details:
Admin users: Can view and edit payment details
General users: Can add payment card details but not view or edit them later
Security: To view payment details, you must verify with multi-factor authentication (MFA).
View or edit payment card details
⚠️ To protect sensitive data in compliance with PCI DSS standards, multi-factor authentication (MFA) is required to access guest payment details.
To view or edit a guest's payment card details:
Navigate to Calendar or Reservations
Find and open reservation
On the Details tab > under the Payment section > click View
Wait for the security code to be sent via email
When prompted to enter the MFA verification code, open your authenticator app.
Enter the six-digit verification code from your authenticator app.
Click Confirm
Update the payment card details if required
Click Update to save changes
View the CVV/CVC of a payment card
⚠️ CVV/CVC codes are not stored in Little Hotelier. The CVV is sent as an attachment in the reservation confirmation e-mail. Little Hotelier cannot resend the CVV/CVC.
For channel bookings you should be able to find the CVV/CVC code via the channel’s extranet. Note that if the guest updates their credit card, you will need to contact the guest directly for updated information, or contact the channel directly.
Troubleshooting: Why can′t I see card details for a reservation?
If card details are missing from a reservation, there are a few possible reasons.
You don't have the right permissions:
Contact your admin if you don't have access.
Card details expired:
Payment card details are only accessible for up to seven days after check-out.
Virtual card not active yet:
Virtual cards can only be charged on or after their activation date. VCCs and activation dates are issued by the channel. If you're experiencing issues charging the VCC after its activation date, please contact the channel directly for assistance.
Channel didn't send card details:
Some channels don't include card details with every booking. Check your settings in the channel's extranet or partner portal, and contact the channel directly if details are consistently missing.
You're on an invoicing payment method:
If the channel (for example, Expedia) collects payment and transfers funds directly to your bank account, you're on an invoicing method, not a virtual card method. Contact the channel directly to ask about switching to their virtual card payment method.
Your channel settings may need updating:
If card details are never included for bookings from a particular channel, it may be a configuration issue. Contact the channel directly to verify your payment settings, check whether the channel allows guests to book without entering card details, and confirm whether virtual card options are enabled in your channel's extranet.