What is an unallocated reservation?
An unallocated reservation is a booking that hasn't been assigned to a specific room in your Calendar. These reservations decrease your room type availability and need to be managed to prevent overbookings. Normally, all reservations from a channel are automatically assigned to a room, but a reservation can be listed as unallocated for various reasons.
View and manage unallocated reservations in the Little Hotelier Calendar.
Common causes
Common causes of unallocated reservations
No consecutive nights available in the same room type: The most common situation for channel and booking engine reservations. For example, you may not have a single room available for a three-night stay from 1–3 January, but have three different rooms available individually across those dates — in this case, rearranging existing bookings could accommodate the reservation and prevent overbooking
Room not assigned during manual booking: Little Hotelier will display a warning if no rooms are available, but you may overlook this warning or forget to select a room during the booking process. We recommend verifying room availability before creating a reservation, as unallocated reservations will reduce the room type's overall availability
Channel overbookings: A room closure was applied simultaneously when a guest was making a reservation, or the room type became fully booked
No suitable room could be found: Little Hotelier was unable to assign an available room to the reservation.
Assign a room for unallocated reservations
The unallocated row in your Calendar displays confirmed reservations without a physical room assigned.
Managing unallocated reservations:
Navigate to Calendar
Find the reservation in the unallocated row
Drag and drop to an available room
Open the reservation and edit details