What is an unallocated reservation?
An unallocated reservation is a booking that hasn't been assigned to a specific room in your Calendar. These reservations decrease your room type availability and need to be managed to prevent overbookings. Normally, all reservations from a channel are automatically assigned to a room, but a reservation can be listed as unallocated for various reasons.
View and manage unallocated reservations in the Little Hotelier Calendar.
Common causes
Common causes of unallocated reservations
No consecutive nights available in the same room type:
The most common situation for channel and booking engine reservations.
For example, you may not have a single room available for a three-night stay from 1–3 January, but have three different rooms available individually across those dates — in this case, rearranging existing bookings could accommodate the reservation and prevent overbooking
Room not assigned during manual booking:
Little Hotelier will display a warning if no rooms are available, but you may overlook this warning or forget to select a room during the booking process. We recommend verifying room availability before creating a reservation, as unallocated reservations will reduce the room type's overall availability
No suitable room could be found:
Little Hotelier was unable to assign an available room to the reservation.
Channel overbookings:
Synchronisation delay: Overbookings can happen when a channel accepts a booking at the same time as availability is full or a room closure is applied, because availability can take up to five minutes to update across all channels.=
Unmapped rates: A rate is unmapped when it exists on the channel but hasn't been connected to a room rate in Little Hotelier. Because Little Hotelier has no control over unmapped rates, it cannot send availability or stop sell updates to the channel, so the channel continues to accept bookings even when your rooms are full. To prevent this, go to Distribution > Channels, locate the channel, and confirm that all room rates are mapped
Disabled rates: When a rate is switched off or disabled, Little Hotelier stops sending inventory updates to the channel for that rate. The channel continues to sell rooms based on outdated availability, which can result in overbookings. To prevent this, go to Distribution > Channels, locate the channel, and confirm that the channel is enabled and there are no disabled rates
Assign a room for unallocated reservations
The unallocated row in your Calendar displays confirmed reservations without a physical room assigned.
Managing unallocated reservations:
Navigate to Calendar
Find the reservation in the unallocated row
Drag and drop to an available room
Open the reservation and edit details
💡 If there are no available rooms to assign, the unallocated reservation may be an overbooking. In this case, you will need to contact the channel directly to handle the overbooking.