Enabling guest communication emails
Send emails to guests who book through your Little Hotelier booking engine. The system provides several email types that can be managed in Setup > Guest emails:
Reservation confirmation*
Reservation modification*
Reservation cancellation*
Pre-arrival message
Post-departure message
Notes:
Emails marked with an asterisk (*) are enabled by default
All enabled email templates (including default ones) must be customised with content, otherwise your guests will receive blank emails.
To enable optional emails or disable default emails, toggle the switch next to each email type
Customising email templates
The following fields can be edited in your email templates that will be sent to your direct booking guests:
Subject line
Header and footer images
Header and footer text
Header and footer URL: (you can include a URLs so that if guests click on the image, they will be directed to a specific URL)
💡Header and footer images:
The recommended dimensions for the header and footer image in direct booking emails are 600px width and 210px height.
You can't delete header and footer images directly when editing the email. To delete completely go to Setup > Property Settings > Media Library
Test your email templates
In addition to using the Show preview feature, it’s recommended to check your direct booking email template by sending a test email. You can make dummy reservations using your own email address, then check how the email you receive displays in various ways such as:
Via different devices (desktop vs. mobile)
Using different email providers (Gmail vs Outlook)
Across various web browsers (Chrome vs Firefox)
Set up your property’s Google Maps link
Your property's Google Maps location appears in two important places for guests:
As a Show on map link in reservation confirmation emails
As a clickable address on your booking engine's Contact us page
To ensure these links work correctly and direct guests to your exact location, follow these steps to add your Google Maps URL:
Navigate to Setup > Guest emails
Locate the Location of your property on Google Maps field and click the pencil icon
In a new browser tab, open Google Maps
Type your property's full address in the search bar
When your property appears with a red location pin, a details panel will open
Click the Share button in this panel
In the pop-up window, ensure you're on the Send a link tab, then click Copy Link (Do not use the Embed a map)
Return to Little Hotelier and paste the copied link into the field
Click Publish changes
Notes:
If the location of your property on Google Maps field is blank, the address on your contact us page will not be hyperlinked
If your embedded map shows the wrong location on your Contact us page, you'll need to update your address in Setup > Property details since the map pulls location data from these settings