Available email templates
All email templates can be toggled on or off as needed:
Default email templates
Reservation confirmation: Sent after booking with confirmation details
Reservation modification: Sent after booking details have been modified
Reservation cancellation: Sent when a booking is cancelled
Optional email templates
Pre-arrival message: Reminder email sent before check-in
Post-departure message: Thank you email sent after checkout
Steps to customise emails
Navigate to Setup > Guest emails
Click the pencil icon next to the email template you want to modify
Personalise text and add images
Click Show preview to see changes
Save your changes
Email fields
Subject
Header text
Footer text
Header image: Assign or change the image. You can't delete directly when editing the email. To delete completely go to Setup > Property Settings > Media Library
Footer image: Assign or change the image. You can't delete directly when editing the email. To delete completely go to Setup > Property Settings > Media Library
Notes:
For pre-arrival and post-departure emails, configure when you want the email sent
Terms & conditions can be configured under Setup > Policies
Recommended image specs:
JPG, GIF or PNG format
580px width and 164px height