Overview
View your monthly Demand Plus performance and manage booking changes through monthly reconciliation. Review your statements and mark any cancellations or no-shows before the 7th of each month to ensure accurate billing.
Important: Booking changes including cancellations, no-shows or amendments aren’t automatically reflected in your invoice and must be manually reconciled to ensure you are only charged for completed stays.
View your monthly statement
Access Demand Plus statement
Navigate to Distribution > Demand Plus > Statements
Select the Year and Month
Click Search
Your monthly statement shows:
Reservation status
Guest name and booking reference
Total booking amount (including commission, taxes and card surcharges)
Net revenue (excluding commission, taxes and card surcharges)
Commission fee
Monthly reconciliation process
Key dates
Complete by the 7th of each month
Covers previous month's reservations
No changes possible after the 7th
Failure to reconcile on time can result in commission charges for cancelled bookings or no-shows
Final reconciliation required even after pausing/suspending Demand Plus
Email reminders
You'll receive two email notifications:
1st of the month:
Monthly booking summary
Initial reminder to mark any reservations as cancellations or no shows
7th of the month:
Final reminder
Last chance to make changes
Running a reconciliation report
Follow these steps to run your reconciliation report
Navigate to Distribution > Demand Plus > Statements
Select the Year and Month
Click Search
Select the reservation to update
Choose from:
Cancel reservation (permanent)
Mark as no show (can be reversed)
Unmark as no show (reverse no show status)
Demand Plus performance
Monthly performance metrics
Navigate to Distribution > Demand Plus to view:
Impressions: Number of times your property was shown to guests
Total booking amount: Total value of all bookings
Average commission rate
Total commission due
Commission
Commission rates vary by region
View detailed booking fees in the self-serve billing portal under the Booking fees tab
See fee breakdown and the billable amount per reservation