Map to new or active Airbnb listings
Mapping your room rates to Airbnb will create your listings on Airbnb or connect them to your existing listings. Each room rate you map becomes a separate listing on Airbnb.
When mapping a room rate to Airbnb, you can:
Map to an active listing — content will be pre-filled from Airbnb, but can be edited
Create a new listing — the only option if there is no active listing on Airbnb yet
Map to Airbnb with enhanced sync
Map to Airbnb with enhanced sync — our upgraded connection with Airbnb — to centrally manage your Airbnb listing directly through your platform without needing to log into Airbnb. For new Airbnb mapping connections, when you map or create a new listing, enhanced sync will be automatically enabled so you can centrally manage your Airbnb listing directly through your platform.
When your room rates are mapped with enhanced sync, your platform will sync the following to Airbnb:
Channel rate configuration and inventory updates (rates, availability, restrictions)
Property content (for example descriptions, policies, house rules, discounts)
Media
If enhanced sync is not already enabled and you see the Enable Enhanced Sync banner in the channel rate configuration, click Enable, review and complete additional details, then click Save.
Note: If specific settings are changed via the Airbnb extranet, you will no longer be able to update them in your platform. The fields will be greyed-out and cannot be edited in your platform. To unlock them, go to your listing preferences in your Airbnb extranet and choose "Manage from SiteMinder instead”.
Map to Airbnb
To map to Airbnb:
Go to Distribution > Channels.
Find Airbnb and click the ellipsis button (three dots button).
Select Edit room rates mapping which will take you to the Room rates mapping page.
Click Map to Airbnb on the room rate you want to map.
Configure the settings for the listing.
Ensure Listing searchable - bookable on Airbnb is set to Yes.
Click Save.
Channel rate configuration, content, and media will sync to Airbnb.
Note:
Map only one room rate per room type to prevent double bookings
Each room rate you map creates a separate listing on Airbnb
Mapping listing details
⚠️ Important: Certain fields will only appear if Enhanced Sync is enabled. Without Enhanced Sync, these must be managed in your Airbnb extranet.
Add/update these listing settings in the channel rate configuration when mapping to Airbnb.
Channel settings
Listing name (minimum 12 characters)
Select Yes to start updating the channel
Set Listing searchable - bookable on Airbnb to Yes
Select your listing type (entire home, private room, shared room)
Select your property type (apartment, cabin, etc)
Select a minimum of two Airbnb room type facilities
Note your Listing ID here (needed if you need to contact Airbnb support)
Advanced notice
Enter hours of minimum notice required for bookings (0-168). If you allow same-day bookings, set this to ‘0’
Choose if guests can request to book with shorter notice
Instant book
Let guests book your listing instantly without needing to send a booking request and waiting for your approval. Manage which types of guests can book your property instantly.
Choose who can instant book (type of guests allowed): Everyone or Well-reviewed guests
Add an instant book welcome message (optional, 200 character limit)
Guests will be asked to respond to the welcome message before confirming their reservation on Airbnb. Introduce your property and ask any questions, such as reason for travel, estimated arrival time, or if transportation is needed
Do not include contact details in the welcome message
Pricing and occupancy
Included and maximum occupancy
Set base price
Enter an extra guest rate if needed (extra adult rate applies to both children and adults)
Cancellation policy
Choose a cancellation policy:
Flexible - Full refund up to 1 day before arrival, minus Airbnb fees
Moderate - Full refund up to 5 days before arrival, minus Airbnb fees
Firm - Full refund up to 30 days before, 50% refund up to 7 days before, then non-refundable
Strict (grace period) - Full refund within 48 hours of booking if booked 14+ days ahead. 50% refund up to 7 days before arrival, then non-refundable
Super strict 30 - 50% refund up to 30 days before arrival
Super strict 60 - 50% refund up to 60 days before arrival
Note: Super strict policies must be pre-approved via your Airbnb extranet.
Discounts
Set up and manage discounts when mapping to Airbnb:.
Non-refundable discount — offer a lower price when guests choose a non-refundable stay. Helps reduce revenue loss from last-minute cancellations
Length-of-stay discount — offer discounts to encourage longer stays. Create multiple discounts with better rates for longer bookings
Early-bird discount — reward guests who book in advance (1-36 months ahead). Offer better discounts for earlier bookings
Last-minute discount — fill empty rooms by offering discounts for bookings close to arrival (1-28 days ahead). Offer better rates for closer arrival dates
House rules
Write simple, clear instructions about guest behaviour
Include information about pets, parties, smoking, and extra guests.
Choose settings for:
Suitable for children (2-12) — select Yes or No. If No, add an explanation
Suitable for infants (under 2) _ select Yes if infants can stay
Events allowed — select Yes if parties and events can take place
Pets allowed — select Yes if pet-friendly
Maximum number of pets — select Yes if pets are allowed. If yes, select how many (1-5). The default is 5
Note: the smoking policy syncs from room type settings. This will default to Non-smoking if no policy is set.
Additional fees
All fees are optional. Leave blank if there are no fees.
Pet fee — only if pets are allowed. Assistance animals are excluded
Cleaning fee
Short-stay cleaning fee — a lower cleaning fee for guests booking 1-2 nights
Linen fee — charge per reservation or per person
Resort fee — charged per reservation, as an amount or percentage
Community fee — for building, community, or homeowner association (HOA) fees for short-term rental properties. Charged per reservation, as an amount or percentage
Management fee — for general admin and business expenses. Charged per reservation, as an amount or percentage
Check in Instructions
Select your check-in and check-out times. Enter an end time for check-in if you have one, or leave blank if guests can check in anytime after start check-in time.
Select your check-in method (for example, via keypad, or receive key in person)
Add useful arrival information into check-in instructions
Note:
A minimum 3-hour period is needed for check-in times. For example, check-in from 1:00 PM to 3:00 PM will be rejected by Airbnb, but check-in from 1:00 PM to 4:00 PM will be accepted.
Airbnb does not support half-hour intervals (for example, 1:30)
Check-in and check-out periods should not overlap.
Basic information
Directions:
Include how to get to your property from different areas (airport, port, train station, bus station).
Add your property’s parking information and transportation services.
Directions are only shared after a booking is confirmed.
Interaction:
Add information about how guests will interact with you and your staff
Include details about reception and opening hours
Access and description of the space
Add a brief description of shared facilities guests can access (for example, your restaurant, or pool)
Write a detailed property description (minimum 50 characters)
Neighbourhood overview:
Write a brief description of what makes your area unique
Include nearby tourist attractions, restaurants, stores, and transportation
Notes:
Add any extra details guests should know
You can include interesting facts like property history
Text fields cannot contain:
E-mail addresses
Phone numbers
URLs
Emojis
Repeated special characters
Words in all capital letters
Additional basic information settings
Answer Yes/No and provide information for:
Must climb stairs
Potential for noise
Pets live on property
No parking on property
Some spaces are shared
Amenity limitations
Security cameras/recording devices
Weapons on property
Dangerous animals
Pool/hot tub without gate
Nearby lake, river, or other body of water
Climbing or play structure
Heights without rails or protection
Important safety notes:
You must inform guests about any potential dangers at your property, particularly for guests with disabilities, children, or pets
Your property must be safe for all guests
Any weapons must be properly stored and secured
Security cameras must be declared in common areas, even if not in use, and are not allowed in private spaces like bedrooms and bathrooms
Media
During mapping, your listing media will show:
Images from Airbnb with an 'External' label
Images you can assign from your Media library (Property settings > Media library)
Note:
Add at least 7 images (maximum 99)
At least 3 room images with a bathroom image
Images must be over 800 x 500 pixels
Click and drag to set display order
Not meeting media requirements may result in Airbnb rejecting your listing
⚠️ Deleting External images permanently removes them from Airbnb (Airbnb listing and your Airbnb extranet). Once they’re deleted, they can’t be restored.