How to check guests in and out by updating their reservation status in Little Hotelier
Why updating the reservation status matters
Keeping reservation statuses up to date helps you:
Track where guests are in their stay
Maintain accurate room records and reports
Signal that a room is ready for cleaning and available for new bookings
Delete room types and rates once guests have departed. Rooms with a Confirmed or Checked-in status will block deletion even if the guest has already left
Available reservation statuses
There are three reservation statuses:
Confirmed: Default status for new reservations
Checked-in: Guest has arrived and keys provided
Checked-out: Guest has departed and room ready for cleaning
💡 Status changes are reflected through different colours on the Calendar, making it easy to see the status of all reservations at a glance.
How to change a reservation status
To update a reservation status, for example to check out a guest:
Go to Calendar or Reservations.
Click on the reservation to open it.
In the bottom right corner, click the status dropdown.
Select the new status (e.g. change it to Checked out).
Click Save.
Repeat for each guest who has departed. You'll need to check out each reservation individually.
Note for customers using Guest Engagement:
If you use Guest Engagement check-in forms, always complete the form in Guest Engagement before changing the reservation status to ‘Checked-in’ to ensure reports are sent correctly otherwise the report may be sent with incomplete guest details.
In Guest Engagement, go to Guests > Guest list, open the reservation, click the three dots (⋯) and select Complete check-in.
Complete and submit the form, and confirm it shows as completed/sent.
Then, open the same reservation and change the status from Confirmed to Checked-in.