Users with User management access can help reset multi-factor authentication (MFA) for other users who cannot access their accounts. This allows you to handle MFA reset issues for colleagues at your property if they lose access to their MFA device, without needing to contact us.
Why you may need to reset MFA for another user
Users with User management permission can reset MFA for another user when they:
Have lost their phone or device
Have deleted their authenticator app
Have restored their phone to factory settings
Are replacing their device
Cannot access their current MFA method for any reason
Note: User Management actions, including MFA resets, must be performed from a trusted device on a desktop or mobile web browser. The User Management page is not available in the Little Hotelier mobile app.
How to reset MFA for another user
To reset another user's multi-factor authentication (MFA), you need User management permissions and you must be on a trusted device.
Log into your Little Hotelier account (from a trusted device on a desktop or mobile web browser)
Click on your property name > select User management
Once on the Manage users page, find the user that needs an MFA reset
Click the three dots (ellipsis) button next to their name
Select Edit this user
Under Security settings next to Multi-factor authentication, click on the three dots (ellipsis) button
Select "Reset MFA”
Click Confirm to reset the user’s MFA
The user will then be prompted to set up a new MFA method the next time they log in or attempt an action that requires it
Note: If you are not on a trusted device, when you click "Reset MFA”, you will be prompted to set up a trusted device first before you can confirm the reset. To add a trusted device, you need to verify with your MFA or passkey when prompted.
If no one at your property has User Management access, or if those users are unavailable, contact our support team for assistance.