Manage your property settings: general information, property details, services, policies and media library. Certain property settings appear on your booking engine and are sent to supported channels including Channels Plus.
Steps
Navigate to Setup > Property settings
Click on one of the following settings to update:
General information
Property details
Services
Policies
Media library
Click on the pencil icon to edit the setting you would like to update
Click Save
General information
Update currency, fiscal year, inventory and language and region settings in Setup >
General information:
Set base currency and currency conversion
Set fiscal year end dates
Set a property minimum rate
Set maximum updated period for channels
Define weekend days for easy visualisation in the inventory grid
Enable auto-replenishment - automatically restore room availability when reservations are cancelled or modified (always or only if availability is 1 or more)
Set base language, unit of measurement and time zone
Update property details
Update property name, address, contact information, star rating and tax ID in Setup > Property details. These property details will be displayed on your booking engine and will be sent to the channels you connect to on Channels Plus.
Property details | Description |
Property Name | Your property's public name for your booking engine and Channels Plus. Note: Changing the property name here in property details will not change your property name you see in the top navigation bar of your platform. If you want to change your property name displayed in your platform (top navigation bar) that is recorded in our system and for billing purposes, please contact our support team. |
Address | Your property's full address, including street, city, state, and post code. |
Contact Information (Email, Website, Guest Phone) | Your property's main public phone number for guests, An e-mail address for guest inquiries, website. |
Star Rating | No rating, Star rating, or Self-rating |
Tax ID | The official business Tax ID used for tax declarations. |
💡 Update your phone number on OTA channels: Phone numbers displayed on OTA channel websites such as Booking.com, Expedia, and Agoda are managed directly on each channel's extranet directly, not in your platform property settings. Log in to the channel's extranet and update your phone number there, or contact the channel's support team for assistance.
Services
Add detailed information and select relevant features for your property in Setup > Services:
Property description: Displayed on your booking engine's 'About us' page and will be sent to channels you connect to on Channels Plus
Property features: Displayed on your booking engine's 'About us' page and sent to channels you connect to on Channels Plus
Location instructions: Displayed on your booking engine's 'Contact us' page and in reservation confirmation emails
Policies
Manage your property’s policies that guests need to know in Setup > Policies:
Check-in and check-out times: Displayed on your booking engine and sent to channels you connect to on Channels Plus. May also be shared with channels that support content sync.
Smoking policy: Displayed on your booking engine
Terms, conditions and privacy policy: Displayed on your booking engine
Payment policy: Displayed on your guests invoice
Media library
Upload and manage images of your property and rooms in Setup > Media library.
Your property’s images will be displayed on:
Your booking engine
Channels you connect to on Channels Plus
Channels that support receiving images from our platform (such as Airbnb)