Certain property settings appear on your booking engine and are sent to supported channels including Channels Plus. Property settings will not sync to standard distribution channels (OTAs) such as Expedia and Booking.com. To update settings those channels, log in to each channel's extranet or contact the channel's support team.
Before making changes, confirm where you need these details updated:
Your booking engine
Channels connected through Channels Plus
Standard distribution channels (OTAs) such as Booking.com, Expedia, or Agoda
The top navigation bar of your platform (used for billing purposes)
Steps
Go to Setup (in the top navigation)
Under Property settings, click on the setting you want to update:
General information, Property details, Services, Policies, or Media library.Select the edit (pencil) icon on each section you want to update
Click Save
General information
To update general information settings, go to Setup (in the top navigation), then under Property settings, click on General information:
General information | Description |
Base currency and currency conversion | The currency accepted at your property and used to set pricing in your inventory grid. Enable currency conversion to send prices to channels in a different currency from your base currency.
The currency set must match your connected channels. |
Set fiscal year end dates | For some properties based on your account configuration. |
Minimum rate | Set your property's minimum rate to avoid sending rates that are too low to your channels. |
Update period | The update period (also called minimum contract length or inventory update period) is the maximum number of days in advance that your Little Hotelier platform sends rates, availability, and restrictions to your connected channels.
Each channel may support a different minimum/maximum update period. New dates that enter the update period will use your rack rate by default. |
Weekend starts on | Define weekend days for easy visualisation in the inventory grid. |
Auto-replenishment | You do not need to enable this setting in Property settings as this feature is automatic with Little Hotelier. Auto-replenishment cannot be disabled. |
Language and region settings
| Set base language, unit of measurement and time zone. |
Update property details
Update property name, address, contact information, star rating and tax ID. These property details will be displayed on your booking engine and will be sent to the channels you connect to on Channels Plus.
Go to Setup (in the top navigation), then under Property settings, click on Property details:
Property details | Description |
Property Name | Your property's public name for your booking engine and Channels Plus. |
Address | Your property's full address, including street, city, state, and post code. |
Contact Information (Email, Website, Guest Phone) | Your property's main public phone number for guests, An e-mail address for guest inquiries, website. |
Star Rating | No rating, Star rating, or Self-rating |
Tax ID | The official business Tax ID used for tax declarations. |
Where the property name change applies
⚠️ Changing your property name in Property details will not change your property name on:
Standard distribution channels (OTAs) such as Expedia and Booking.com. To update your property name on those channels, log in to each channel's extranet or contact the channel's support team
The top navigation bar of your platform, or the property switcher if you have multiple properties. This name is recorded in our system and used for billing purposes. To change it there, contact our support team
E-mail notifications, such as for distribution alerts. If you are still receiving notifications under the old property name, contact our support team
Services
Add detailed information and select relevant features for your property. Go to Setup (in the top navigation), then under Property settings, click on Services:
Services | Description |
Property description | Displayed on your booking engine's 'About us' page and will be sent to channels you connect to on Channels Plus |
Property features (facilities, parking, transport) | Property-level services displayed on your booking engine's 'About us' page and sent to channels you connect to on Channels Plus.
Examples of property facilities include: 24-hour front desk, Accessible rooms, Air conditioning, Babysitting, Barbeque/Picnic area, Business centre, Conference facilities, Fitness centre, Lift/Elevator, Meeting rooms, Pool, Restaurant, Wheelchair access, Wireless Internet connection in public areas.
Parking and transport: examples free parking, onsite parking, street-side parking, airport shuttle service, train access.
If a feature is not available in the drop-down, describe it in your property description. |
Location instructions (Instructions to the location) | Displayed on your booking engine's 'Contact us' page and in reservation confirmation emails |
Policies
Manage your property’s policies that guests need to know. Go to Setup (in the top navigation), then under Property settings, click on Policies:
Policies | Description |
Check-in and check-out times | Displayed on your booking engine and sent to channels you connect to on Channels Plus. May also be shared with channels that support content sync. |
Smoking policy | Displayed on your booking engine |
Terms, conditions and privacy policy | Guests must agree to these terms to complete a booking on your booking engine. Displayed on your booking engine |
Payment policy | Displayed on your guests invoice |
💡 Add translations for your booking engine’s policies in Direct Booking > Configuration > Translations > Property settings.
Media library
Upload and manage images of your property and rooms. Go to Setup (in the top navigation), then under Property settings, click on Media library.
Your property’s images will be displayed on:
Your booking engine
Channels you connect to on Channels Plus
Channels that support receiving images from Little Hotelier (such as Airbnb)
Direct booking: Translations for property settings
If you use Little Hotelier's booking engine, when updating your property settings such as property details (property name and address), services, and policies, check your translation settings to make sure details are updated there.
If automatic translation is turned on, your property details are translated automatically
If not, add the translation for your property details manually: go to Direct booking > Configuration > Translations, click the language, then update the details under Property settings