Certain property settings appear on your booking engine and are sent to supported channels including Channels Plus. Property settings will not sync to standard distribution channels (OTAs) such as Expedia and Booking.com. To update settings those channels, log in to each channel's extranet or contact the channel's support team.
Before making changes, confirm where you need these details updated:
Your booking engine
Channels connected through Channels Plus
Standard distribution channels (OTAs) such as Booking.com, Expedia, or Agoda
The top navigation bar of your platform (used for billing purposes)
Steps
Navigate to Setup > Property settings
Click on one of the following settings to update:
General information
Property details
Services
Policies
Media library
Click on the pencil icon to edit the setting you would like to update
Click Save
General information
Update currency, fiscal year, inventory and language and region settings in Setup >
General information:
Set base currency and currency conversion
Set fiscal year end dates
Set a property minimum rate
Set maximum updated period for channels
Define weekend days for easy visualisation in the inventory grid
Enable auto-replenishment - automatically restore room availability when reservations are cancelled or modified (always or only if availability is 1 or more)
Set base language, unit of measurement and time zone
Update property details
Update property name, address, contact information, star rating and tax ID in Setup > Property details. These property details will be displayed on your booking engine and will be sent to the channels you connect to on Channels Plus.
Property details | Description |
Property Name | Your property's public name for your booking engine and Channels Plus.
⚠️ Changing the property name in Property details will not change the property name you see in the top navigation bar of your platform, or in the property switcher if you have multiple properties. To change the property name displayed in the property switcher and in your platform's top navigation bar (of which name is recorded in our system and used for billing purposes), contact our support team. |
Address | Your property's full address, including street, city, state, and post code. |
Contact Information (Email, Website, Guest Phone) | Your property's main public phone number for guests, An e-mail address for guest inquiries, website. |
Star Rating | No rating, Star rating, or Self-rating |
Tax ID | The official business Tax ID used for tax declarations. |
⚠️ Changing your property name and phone number in Property details will not sync to standard distribution channels (OTAs) such as Expedia and Booking.com. To update your property name on those channels, log in to each channel's extranet or contact the channel's support team.
⚠️Changing the property name in Property details will not change the property name you see in the top navigation bar of your platform. To change the property name displayed in your platform top navigation bar, which is recorded in our system and used for billing purposes, contact our support team.
Services
Add detailed information and select relevant features for your property in Setup > Services:
Services | Description |
Property description | Displayed on your booking engine's 'About us' page and will be sent to channels you connect to on Channels Plus |
Property features (facilities, parking, transport) | Property-level services displayed on your booking engine's 'About us' page and sent to channels you connect to on Channels Plus.
Examples of property facilities include: 24-hour front desk, Accessible rooms, Air conditioning, Babysitting, Barbeque/Picnic area, Business centre, Conference facilities, Fitness centre, Lift/Elevator, Meeting rooms, Pool, Restaurant, Wheelchair access, Wireless Internet connection in public areas.
Parking and transport: examples free parking, onsite parking, street-side parking, airport shuttle service, train access.
If a feature is not available in the drop-down, describe it in your property description. |
Location instructions (Instructions to the location) | Displayed on your booking engine's 'Contact us' page and in reservation confirmation emails |
Policies
Manage your property’s policies that guests need to know in Setup > Policies:
Check-in and check-out times: Displayed on your booking engine and sent to channels you connect to on Channels Plus. May also be shared with channels that support content sync.
Smoking policy: Displayed on your booking engine
Terms, conditions and privacy policy: Displayed on your booking engine
Payment policy: Displayed on your guests invoice
Media library
Upload and manage images of your property and rooms in Setup > Media library.
Your property’s images will be displayed on:
Your booking engine
Channels you connect to on Channels Plus
Channels that support receiving images from Little Hotelier (such as Airbnb)