Overview
The Lifecycle audit tool provides searchable logs that track changes for configuration changes. Use the audit log to see when configuration changes were made, and which users made the changes.
⚠️ The Lifecycle audit tool does not track pricing or restriction changes
⚠️ The Lifecycle audit tool does not track pricing or restriction changes made in Distribution > Inventory. It does not track changes for exact inventory values or the time they were added/removed for rates, availability or restriction values such as closed to arrival (CTA), minimum length of stay, or stop sell.
Who can access the Lifecycle audit tool?
The Lifecycle audit tool is accessible to General and Admin users. Users must have the required permissions enabled to view the page.
Understanding the Lifecycle audit log
The Lifecycle audit log shows:
Hotelier timestamp: The date and time the change was made
Event source: Where the change was made. This will show "Extranet" if the change was made by property users in the Little Hotelier platform, "System" for changes made by migrations or system updates, "Admin" for changes processed by Little Hotelier support via internal tools
Type: Category of update
Action: Details about what was changed
User who made the change: the audit will show the e-mail address of the user who made the change.
Why you may see a masked user: When you see a masked user (e.g., ************** or xxxxx@xxx.xxx) in the audit log, it means the change was made by a member of our support team/Little Hotelier staff. This can happen for a few reasons:
Changes made during onboarding assistance
Performing system updates relating to new features, security, or changes to resolve an issue or ensure stability.
If you have questions about an action made by a masked user, please contact our support team.
Access Lifecycle audit logs for room rates
To view the Lifecycle audit log for a room rate:
Go to Rooms and rates > Rate plans
Click the down arrow (v) on the rate plan
Click on the room rate
Select Audit
The Lifecycle audit tool tracks these changes for room rates:
Time and date room rates were created
Default restrictions at creation (occupancy, length of stay)
Changes to full rate or default restrictions
Changes to rate configuration (manual/derived)
Mapping changes (mapped to/disconnected from channels)
⚠️ The audit log tracks changes to default restrictions set on a room rate. It does not track restriction changes including CTA (closed to arrival), closed to departure (CTD), stop sell, or minimum stay made in Distribution > Inventory.
Access Lifecycle audit logs for channels
Use the channel audit log to see when a channel was first connected, when configuration changes were made, and who made them.
To view the Lifecycle audit log for a channel:
Go to Distribution > Channels
Find the channel
Click on the channel’s ellipsis button (three dots button) > select Audit
The Lifecycle audit tool tracks these changes for channels:
Date the channel was connected or enabled
Channel configuration (property code, password, reservation email address)
Rate multiplier (added/updated/removed)
Currency conversion (added//updated/removed)
When was the channel connected?
When the channel was connected with your Little Hotelier (SiteMinder RDX connection):
Go to Distribution > Channels
Find the channel
Click on the channel’s ellipsis button (three dots button) > select Audit
Look for Action: Connected
Note the "Hotelier Timestamp" - this is when the channel was connected
Access Lifecycle audit logs for channel rates
To view the Lifecycle audit log for a channel rate:
Go to Distribution > Channels
Find the channel
Click on the channel’s ellipsis button (three dots button) > select Edit room rates mapping
In the channel column, click on the channel rate > select Audit
The Lifecycle audit tool tracks these changes for channel rates:
Channel rate configuration (example: rate overrides, pricing, room details)
Mapping changes (example: mapping request, enabled, disabled)
When was the channel rate enabled?
Go to Distribution > Channels
Find the channel
Click on the channel’s ellipsis button (three dots button) > select Configure
Click on the channel rate > select Audit
Look for Action: Enabled
Note the "Hotelier Timestamp" - this is when the rate was enabled
Access Lifecycle audit logs for yield rules
To view the Lifecycle audit log for a yield rule:
Go to Distribution > Yield rules
Find the yield rule
Click the ellipsis button (three dots button)
Select Audit
The Lifecycle audit tool tracks these changes for yield rules:
Creation date
Changes to the yield rule
Frequently asked questions
Can I see the exact rate or availability values that were sent to channels?
No. The Lifecycle audit tool tracks when configuration changes were made and who made them, but it does not track exact inventory values.
How do I check when a rate was last updated?
You can only check future stay dates in the inventory grid, not past dates.
To check a future date:
Go to Distribution > Inventory
Navigate to the stay date and check the rate
If you need rate history for a past stay date, you must contact the channel’s support team directly.
I need to investigate a rate discrepancy for a booking. What should I do?
If the rate in your inventory grid is correct but the booking shows a different rate, check:
Is the rate mapped correctly?
Are there any rate multipliers or rate derivations that may have affected the rate?
Are there any associated discounts or promotions on the channel extranet?
If investigation is needed, contact the channel support team directly so they can investigate.
Why can't I see history of changes to restrictions?
The Lifecycle audit tool does not track pricing or restriction changes made in Distribution > Inventory. This includes closed to arrival (CTA), closed to departure (CTD), stop sell, minimum length of stay, and availability changes.
If a restriction was changed in your inventory, the audit log will not show who made this change or when. To investigate when the inventory was added/removed, contact our support team.
Why does my channel's support team refer me to "SiteMinder" or "SiteMinder RDX"?
These names refer to Little Hotelier - SiteMinder RDX is the name of the connectivity integration that is connected in the channel's extranet.
If the channel asks you for an XML log from SiteMinder RDX, check the audit logs in Little Hotelier or contact our Little Hotelier support team for assistance.