Who can access the billing portal?
Only billing users can access the self-service billing portal. Billing users are different to Admin users and are created separately to users in the Little Hotelier platform.
What can billing users do?
Billing users have access to the self-service Billing portal where they can:
View and pay invoices
Set up automatic payments
View and update payment details
Download invoices and adjustments
Manage other billing users (create, delete)
Assign the primary billing user role
Add a billing user
The first billing users are created during your onboarding process.
An existing billing user can add a new billing user:
Make sure you're logged into the property you want to add a billing user for, then navigate to Property Name > select Account billing > Billing users tab
Choose Existing or New
Complete user details
Click Add
Billing users can access the self-service Billing portal to pay invoices, manage payment details, download invoices, and will receive invoices as PDF files by e-mail. They can then manage other billing users, including assigning the primary billing user role.
Note: Once billing users are created, their details can't be edited directly. You will need to create a new user if details change.
Assign a primary billing user
Navigate to Property Name > Account billing > Billing users
Locate user and click edit (pencil icon)
Select Assign role of primary billing user
Click Confirm
About the primary billing user:
Only the primary billing user receives payment receipts by e-mail
There can only be one primary billing user
A billing user must be created before the primary billing user role can be assigned
You must assign the role to another user before you can delete a primary billing user
Group billing: If you are a group billing user, the primary billing user is managed from the Accounts tab, not the Billing users tab.
Update a billing user
⚠️ Billing users cannot be edited directly.
To update a billing user's details, including their name or e-mail address, you will need to create a new billing user with the correct details, then delete the old one.
Deleting users
Note: Primary billing user cannot be removed until role is reassigned.
Navigate to Property Name > Account billing > Billing users
Find user and click edit
Choose Remove from the Actions
Confirm deletion
Need to delete the Primary billing user?
Another billing user must be assigned as the Primary billing user role first, before you can delete the account.
Need to delete your own billing user?
You can't delete the account for the email address you are logged in with. Ask another billing user to delete it for you, or add a new billing user with your new email address, then log in with that account and delete the old one.