GuestTouch is a comprehensive guest messaging platform that integrates with Little Hotelier through GuestTouch Reputation. This integration enables communication with guests via SMS, WhatsApp, and other messaging channels to enhance the guest experience.
Overview
GuestTouch facilitates guest communication throughout their journey — from pre-arrival and check-in to during their stay and post-departure. By connecting GuestTouch to your Little Hotelier platform, you can strengthen guest engagement and improve service delivery.
Key features:
SMS and WhatsApp messaging direct to your guests’ mobile devices
Two-way messaging for building guest relationships
Automated messages at keypoints
Pre-arrival information
Staff communication tool
Google Business Messages integration.
Benefits:
Enhanced guest experiences
Increased positive reviews
Additional sales and up-sell opportunities
Improved booking conversion
Streamlined operational communications
Set up GuestTouch
Visit the Little Hotelier app store
Locate and select GuestTouch
Submit the enquiry form
Wait for GuestTouch to contact you about your account creation or connection
Once connected, you can use GuestTouch’s messaging capabilities to enhance your guest communications.