Overview
The Booking Performance report provides detailed insights into your property's performance metrics. Access this report by navigating to Reports > Insights > Booking Performance.
This report gives you access to performance data for your property, allowing you to analyse which rooms, rates, channels, and source markets generate the most reservations for your property.
Notes:
The report includes booking data from all connected channels, including the booking engine
Some channels reservations may not record revenue but are still included in the report (but excluded from ADR calculations)
Multi-currency reservations are converted to your default currency based on the booked-on date using xe.com conversion rates
Booking insights
The performance summary at the top of the report includes these key metrics:
Room revenue: Total room revenue (excluding extras)
Total revenue: Total reservation revenue (including extras) - not shown when report is filtered by stay date
Reservations: Total number of reservations (excluding cancellations)
Room nights: Total number of room nights sold, including reservations without recorded revenue (e.g., loyalty point bookings)
Average lead time: Average number of days between booking and check-in
Average daily rate (ADR): Average revenue per occupied room (excluding reservations without recorded revenue)
Average length of stay (ALOS): Total length of stay divided by total number of reservations
Cancelled reservations
By default, the report displays the last month’s performance data and can be viewed by either booked-on-date or stay date.
Source market
Source market data helps optimise pricing and promotion strategies by showing which countries generate more bookings and revenue. This includes:
Source market opportunities: Booking source by country
Trend by source market: Performance comparisons (room nights and room revenue) by country
Overview by source market: Detailed table showing performance results per country, including percentage of total value for destination markets
Channel mix
Analyse the performance of online booking channels (OTA’s and booking engine) through:
Room nights and revenue by channel
Trend by channel
Overview by channel: Detailed performance breakdown per channel
Room type
View room type performance through:
Room revenue by room type
Room nights by room type
Trend by room type
Overview by room type: Detailed performance data by room type
Rate plan
Assess your rate plan performance through:
Room revenue by rate plan
Room nights by rate plan
Trend by rate plan
Overview by rate plan: Detailed performance data by rate plan