Overview
A support code is a six digit code used to verify your identity when contacting our customer support team by phone.
Find your support code in your Little Hotelier account. The Interactive Voice Response (IVR) will ask you to enter your support code before being connected to our support team.
Note: A support code is not mandatory. It speeds up phone verification, but if you can't generate one or can't log into your account, our team will verify your identity by asking you a series of questions instead.
Get support code
To get a support code:
Log in to your Little Hotelier account
Click on your profile icon
Select Get support code from the drop-down menu
A support code will be automatically generated and will be valid for 24 hours
Follow the instructions of the Interactive Voice Response (IVR) and enter the support code into the number pad on your device when prompted.
Notes:
If you have access to more than one property, you will need to log in/switch to the property you need help with to find the appropriate support code
Support codes can only be generated from Rooms and rates, Distribution, Direct booking or Setup pages
If you are sending us a message through chat when you are logged in, no support code is needed.