How to set up non-refundable rates
Navigate to Rooms and rates > Rate plans > Add a rate plan
Create two rate plans:
Standard rate plan
Non-refundable rate plan
Set up derived rates for automatic pricing:
Select Derive daily rates when creating the non-refundable rate plan
Choose either percentage or fixed amount discount from standard rates
Non-refundable rates will automatically update when standard rates change
Assign rate plans to create room rates
Connect your room rates to connected channels and direct booking engine (Go to Distribution > Channels)
Note: Add FLEX or NR at the end of the rate names for easy policy identification.
Set up derived rates
To optimise your rate management and save time and effort, you can derive the non-refundable rate as a discounted percentage or amount from your standard rate. The non-refundable rate will be automatically adjusted when the standard price is updated.
Set up non-refundable cancellation policies
Configure non-refundable cancellation policies through your channel extranets. Little Hotelier will send cancellation policies for select channels such as Booking.com enhanced sync and Airbnb.