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Set up non-refundable rates

How to set up non-refundable rates

  1. Navigate to Rooms and rates > Rate plans > Add a rate plan

  2. Create two rate plans:

    1. Standard rate plan

    2. Non-refundable rate plan

  3. Set up derived rates for automatic pricing:

    1. Select Derive daily rates when creating the non-refundable rate plan

    2. Choose either percentage or fixed amount discount from standard rates

    3. Non-refundable rates will automatically update when standard rates change

  4. Assign rate plans to create room rates

  5. Connect your room rates to connected channels (Go to Distribution > Channels)

  6. Set up the cancellation policy for this non-refundable (100% fee if cancelled) directly in each channel's extranet (most channels). Set the cancellation policy in your platform for these channels only: Booking.com (with Enhanced sync enabled), Channels Plus, Airbnb, Direct booking.

Note: Add FLEX or NR at the end of the rate names for easy policy identification.

Important to remember: Setting up a non-refundable rate adds it as an additional rate option alongside any existing flexible (cancellable) rates. If you want to only sell non-refundable rates during certain periods (for example, over Christmas or New Year), you need to place a stop sell on your flexible rate for those dates (do not unmap them).

Set up derived rates

To optimise your rate management and save time and effort, you can derive the non-refundable rate as a discounted percentage or amount from your standard rate. The non-refundable rate will be automatically adjusted when the standard price is updated.

Set up non-refundable cancellation policies

After creating your non-refundable rate plan, set up the non-refundable cancellation policy for each channel.

For most channels, non-refundable cancellation policies must be set up directly in the channel's extranet (the OTA's partner portal). Little Hotelier does not send cancellation policies to most channels.

The exceptions are:

  • Booking.com (with Enhanced sync enabled)

  • Channels Plus

  • Airbnb

  • Direct booking

For all other channels, log in to the channel's extranet and configure the non-refundable cancellation policy there. For assistance, contact the channel directly.

Direct booking

Set up non-refundable rates for your booking engine

For direct booking, you set a non-refundable rate inside Direct booking's cancellation settings. Set the policy at the room rate level. Before you set the policy, make sure the rate is active in Direct booking (Direct booking > Rates).

To make a direct rate non-refundable:

  1. Go to Direct booking > Configuration > Cancellation settings.

  2. Find the room rate, then open Edit cancellation settings.

  3. Untick "Allow guest cancellation".

  4. Click Add cancellation penalty, select "Full amount", and set Days prior to check-in (for example, 999).

  5. Click Publish changes.

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