How to set up non-refundable rates
Navigate to Rooms and rates > Rate plans > Add a rate plan
Create two rate plans:
Standard rate plan
Non-refundable rate plan
Set up derived rates for automatic pricing:
Select Derive daily rates when creating the non-refundable rate plan
Choose either percentage or fixed amount discount from standard rates
Non-refundable rates will automatically update when standard rates change
Assign rate plans to create room rates
Connect your room rates to connected channels and direct booking engine (Go to Distribution > Channels)
Set up the cancellation policy for this non-refundable (100% fee if cancelled) directly in each channel's extranet (most channels). Set the cancellation policy in your platform for these channels only: Booking.com (with Enhanced sync enabled), Channels Plus, Airbnb, Direct booking.
Note: Add FLEX or NR at the end of the rate names for easy policy identification.
Important to remember: Setting up a non-refundable rate adds it as an additional rate option alongside any existing flexible (cancellable) rates. If you want to only sell non-refundable rates during certain periods (for example, over Christmas or New Year), you need to place a stop sell on your flexible rate for those dates (do not unmap them).
Set up derived rates
To optimise your rate management and save time and effort, you can derive the non-refundable rate as a discounted percentage or amount from your standard rate. The non-refundable rate will be automatically adjusted when the standard price is updated.
Set up non-refundable cancellation policies
After creating your non-refundable rate plan, set up the non-refundable cancellation policy for each channel.
For most channels, non-refundable cancellation policies must be set up directly in the channel's extranet (the OTA's partner portal). Little Hotelier does not send cancellation policies to most channels.
The exceptions are:
Booking.com (with Enhanced sync enabled)
Channels Plus
Airbnb
Direct booking
For all other channels, log in to the channel's extranet and configure the non-refundable cancellation policy there. For assistance, contact the channel directly.