Manually record payments or refunds for reservations processed outside of Little Hotelier Pay, such as cash payments and transactions processed on external point-of-sale (POS) systems or terminals. This helps you track outstanding payments and maintain transaction records for accounting purposes.
Record a payment
Open the reservation from either Calendar or Reservations
On the Details tab, click Record Payment under the Booking Summary
Enter the following details:
Amount (full balance shown by default)
Payment date
Payment type
Deposit
Note
Show note on invoice (optional)
Email invoice (optional)
Click Record
Record a refund
Open the reservation from either Calendar or Reservations
Click on the Payments tab
Click Record Refund
Enter the following details:
Amount
Refund date
Payment type
Note
Show note on invoice (optional)
Email invoice (optional)
Click Record Refund
Undo a payment or refund recorded by mistake
You can’t undo, delete or remove a recorded payment or refund. Little Hotelier keeps a full transaction history, so both entries stay on the reservation. To correct the balance, record a new entry for the same amount to cancel out the mistake:
To cancel out a refund you recorded by mistake, record a payment for the same amount
To cancel out a payment you recorded by mistake, record a refund for the same amount