What is the virtual terminal?
The virtual terminal allows Little Hotelier Pay users to process payments in Little Hotelier for walk-in guests, extra charges or ad-hoc payments.
Processing payments
Navigate to Payments > Virtual terminal
Enter the following:
Description
Amount
(Optional) Surcharge
Enter card details:
Card number
Expiry date
Name on card
Security code
Upon successful payment, you’ll see a ‘Payment Successful’ message. You can then print or email a payment confirmation to your guest.
Processing refunds
Navigate to Payments > Transactions
Find and click the the transaction
Click Refund
Enter the amount (full or partial)
Click Process refund
A ‘Refund Successful’ message will appear when completed. You can then print or email a confirmation to your guest.
Important notes:
Refunds must be issued within 90 days of initial payment
Cannot be reversed once processed
May take 5–10 business days for a refund to appear on the cardholder's bank statement
Card details are automatically deleted 7 days after check-out (to comply with PCI DSS and GDPR compliance
Frequently asked questions
How do I generate a payment or refund confirmation?
Navigate to Payments > Transactions
Select the relevant transaction
Click Print confirmation
Does the virtual terminal calculate taxes or promotions?
When you process a payment using the virtual terminal, taxes are not added and promotions are not discounted. You’ll need to calculate any applicable taxes or promotions and apply them accordingly.
What fees are charged for using the virtual terminal?
Fees are charged per transaction and vary based on your country, card network and card type. Fees are outlined in your Little Hotelier Pay activation form.