Managing payments
Setting up accepted payment methods in Little Hotelier is essential for enabling online bookings through your booking engine. Guests must provide payment details to confirm their reservations. You can customise which credit cards and other payment methods to accept and add surcharges to pass on any fees to guests.
After booking confirmation, here are the payment handling options:
Process payments through Little Hotelier Pay:
Set automatic deposits at time of booking
Process payments via reservations
Send payment requests to guests
Accept cash payments at check-in
Process card payments manually at your property
Credit cards
Once you have selected your accepted cards, adding a surcharge is optional if you wish to pass on fees or charges to your guests. Before applying a surcharge, check your local laws to adhere to surcharge regulations.
Navigate to Setup > Accepted payments
Click the pencil icon in Credits cards section
Select card types
(Optional) Enter surcharges
Click Save
Other payment methods
Properties with Little Hotelier Pay can enable:
Apple Pay
Google Pay
iDEAL (only available in Europe excluding UK)
To set up other payment methods:
Navigate to Setup > Accepted payments
Click the pencil icon in Other payment methods section
Select payment methods
(Optional) Enter surcharges
Click Save
Update privacy policy to include other payment methods (Setup > Policies)
Note:
If your property accepts Apple Pay or Google Pay, you will need to include a privacy statement in your property’s Terms, conditions and privacy policy.
When a payment is made using a method set up in ‘Other payment methods’ such as Apple Pay / Google Pay, the full payment card number will not be stored and therefore cannot be used for any other future payments.
For new customers to Little Hotelier Pay and/or the booking engine, Apple Pay and Google Pay will be automatically enabled when your account is activated.
💡 Bank transfers are not accepted as a payment method for your direct booking engine.