Customer Support

Learn how to set up your property details, regional settings, and Concierge appearance in Guest Engagement.

Set up general settings in Guest Engagement

Notification settings for Guest Engagement

View the system log in Guest Engagement

How to set up additional languages and add custom translations for Guest Engagement.

Add languages and translations in Guest Engagement

Enable Guest Engagement messages to be sent to Expedia guests.

Ensure your Guest Engagement messages reach Expedia guests

Add the email domain @guestjoy.com to your connected OTAs' approved lists to ensure emails reach your guests.

Ensure Guest Engagement communications reach all OTA guests

Settings

Create a custom design with text, images, and links

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