Quick tips for finding answers in our help centre and getting help from Sim, our AI chatbot.
Find answers in our help centre
Find the answers you need in our help centre without leaving the screen you are on. When you are logged in, simply open the messenger icon on the bottom right of your screen and click the Help tab.
Look for articles within a collection, or explore the popular articles section to find what you are looking for
To surface the right articles, search by relevant keywords. For example if you are looking for help to connect a channel, use keywords “connect channel”
To help us improve our content, give feedback by clicking on the emoji rating at the bottom of the article
Our help centre is multilingual, at the top right of your screen you can change your preferred language. If you can’t find answers in your preferred language, we recommend switching to English. Supported languages: English, Spanish, French, German, Indonesian, Italian, Portuguese, Thai
At the end of each article, you will find some related articles that you might find helpful
Find answers with Sim, our AI chatbot
Ask a question to Sim, our AI chatbot, if you’re not sure where to find the answer on our help centre.
Ask Sim your questions. It will find answers or point you to helpful articles. If Sim doesn’t understand, you can provide more detailed information for a more specific answer
We recommend starting your question with a full sentence, like you would when chatting with a real person. For example, ask Sim “How do I create a room type?”
To start a chat with Sim, when you are logged in, open the messenger icon on the bottom right of your screen and click Ask a question
You can chat to Sim 24/7 in English, Spanish, French, German, Indonesian, Italian, Portuguese, Thai