Overview
Go to Setup > Media library to upload and manage the images that will be displayed on:
Your booking engine
Channels you connect to on Channels Plus
Channels that support receiving images from our platform (such as Airbnb)
Upload images
To upload images to your Media library:
Navigate to Setup > Media library
Select the tab you want to load images into: All, Property, Room types, Extras, Guest communications or Floor plans
Click Upload images or drag and drop image files into the area
Recommended image sizes are:
Regular images: 2560px width and 1500px height
Banner image: 2560px width and 600px height
Header/footer images: 600px width and 210px height
Assign images
Once you have uploaded images to your Media library, check they are assigned to the relevant category.
To assign images to a category:
Select one or multiple images by clicking on them
Click Assign image
Select the category (Room types, Extras, Property, Guest communications)
Click Save
Assign an image to multiple categories. For example, a pool photo might belong in both your Property and Amenities galleries.
Add image descriptions
Image descriptions make your content accessible to all guests, including those using screen reader software.
To add descriptions:
Navigate to Setup > Media library
Hover over the image and click the pencil edit icon
Enter an image description
Click Save
Write clear, concise descriptions that capture what each image shows. This description is only used by screen readers and will not be displayed on your booking engine.
Tips for great photos
High-quality images are usually the first thing guests look at when deciding to book. Consider these tips:
What to capture:
Property exterior from multiple angles
All room types including bathrooms and views
Unique features and amenities
Detail shots of special features
Best practices:
Ensure spaces are clean and tidy
Shoot in natural light and avoid flash
Take photos from different angles and heights
Get close-ups of special features
Check for unwanted reflections in mirrors
Consider professional drone photography for exterior shots
Capture views on clear, bright days
Include bathrooms with toilet lids closed and towels neatly arranged
Delete images
To remove an image from your Media library:
Navigate to Setup > Media library
Hover over the image then click the pencil edit icon
Click Delete image
Deletion permanently removes the image from all categories and cannot be undone.
Troubleshoot image upload errors
If encounter errors, such as “error verifying reCAPTCHA”, when uploading images:
Refresh the page and try uploading again
Open your browser in incognito or private mode
Clear your browser's cache and cookies
Connect to a different network or deactivate any VPN
Try uploading from a different device
Update your browser to the latest version