Little Hotelier Pay offers convenient daily payouts. When a payment is processed, all funds accumulated throughout the day are collected and held. Any refunds issued are deducted from the total and then funds are transferred to your nominated bank account in a single daily transfer.
View payouts
Navigate to Payments > Payouts
View the summary of all payouts
Click any payout to see detailed transaction information
Payout information
Account overview
Displays key information about your funds:
Total balance: Combined total of available funds and pending balance.
In transit: Funds on their way to your bank account.
Future payouts: Total funds yet to be paid out.
Estimated arrival: When your payout is expected to reach your bank account.
Note: For properties processing payments in EUR or GBP, payouts are now initiated on the same day as the estimated arrival day. You will only see a payment In transit for a short period of time and will only see another payout In transit the next day when a new payout is initiated.
Payout details
When viewing individual payouts, you can see:
Status (To be paid out, In transit, Paid, Failed or Cancelled)
Transaction summary including (Payments, Refunds and Adjustments) and any associated fees
Associated transactions
Managing payout data
Filtering options
Filter payout data by:
Status
Date range
Amount
Exporting data
To download your payout information:
Apply filters
Click Apply
Select Export to download as a CSV file
Failed payouts
Funds received from the guest are not issued as individual payouts; instead, they are stored in your Little Hotelier Pay account balance. This balance is the sum of all funds received from all guests on the present day, including adjustments but minus refunds. This balance is then paid out to your property’s linked bank account once per day.
Common causes of failed payouts
A failed payout can result from either of the following:
A failed deposit (payout) into your bank account, which is often caused by incorrect bank account details. (View your property’s linked bank account in Payments > Payouts > Linked account column. To make changes to your linked bank account, please contact our support team)
A failed debit from your bank account (assuming that auto top up is active)
When a payout or auto top up fails, you will receive an email explaining why. All other payouts will not be processed until a failed payout has been resolved.
To resolve a failed payout:
Check that your bank account details are correct (Payments > Payouts > Linked account column)
Ensure there are funds available in your bank account
If your bank details are incorrect, contact our support team and ask them to correct the details so the payout can be attempted again