Third-party payment gateways
Note: This article applies only to Little Hotelier Pay only. Third-party payment gateways have their own processes and are not supported in the Little Hotelier Pay Payouts page. This article covers Little Hotelier Pay payouts only — for payouts from your gateway, contact that provider directly.
What is a payout?
Little Hotelier Pay offers convenient daily payouts. When you take payments from your guests using Little Hotelier Pay, all funds accumulated throughout the day are collected and held. Any refunds issued are deducted from the total and then funds are transferred to your nominated bank account in a single daily transfer.
You can also choose to have your payouts sent weekly or fortnightly.
The payout should take 2–7 business days to arrive in your bank account, depending on your bank and location (please allow additional time for your first payout). Payouts for Little Hotelier Pay will be sent to the bank account listed in Payments > Payouts > Linked account column.
View payouts
Navigate to Payments > Payouts to view payouts for Little Hotelier Pay
View the summary of all payouts
Click any payout to see detailed transaction information
Payout information
Account overview
Displays key information about your funds:
Total balance: Combined total of available funds and pending balance.
In transit: Funds on their way to your bank account.
Future payouts: Total funds yet to be paid out.
Estimated arrival: When your payout is expected to reach your bank account.
Note: For properties processing payments in EUR or GBP, payouts are now initiated on the same day as the estimated arrival day. You will only see a payment In transit for a short period of time and will only see another payout In transit the next day when a new payout is initiated.
Payout details
When viewing individual payouts, you can see:
Status (To be paid out, In transit, Paid, Failed or Cancelled)
Transaction summary including (Payments, Refunds and Adjustments) and any associated fees
Associated transactions
Managing payout data
Filtering options
Filter payout data by:
Status
Date range
Amount
Exporting data
To download your payout information:
Apply filters
Click Apply
Select Export to download as a CSV file
How long does it take to receive my payout?
A payout will be sent on the same day that a payment is received.
Your Little Hotelier Pay Account balance (which is the sum of all funds received from all guests on the present day, including adjustments but minus refunds) will be paid out to your property’s linked bank account once per day. The payout should take 2–7 business days to arrive in your bank account, depending on your bank and location.
Note: Please allow additional time for your first payout as we verify your payment details.
Why has my payout failed?
If a payout fails, you will receive an e-mail notification. If a payout has failed, it could be because:
Bank details are incorrect. To check your property’s linked bank account details, go to Payments > Payouts > Linked account column. If your bank details are incorrect, contact our support team.
What does the 'Account Balance' on my payout dashboard mean?
This is your available balance, representing funds that have been settled. The available balance can be used for payouts to bank accounts, refunds, transfers or any other debit transaction. This does not include ‘pending balance’, which represents incoming funds that have been authorised but have not yet settled and cannot be used for payouts.
Why are my EUR or GBP payouts only showing as 'In transit' briefly?
For properties processing payments in EUR or GBP, payouts are now initiated on the same day as the estimated arrival day. You will only see a payment In transit for a short period of time and will only see another payout In transit the next day when a new payout is initiated.
What description shows on my bank statement?
When a SiteMinder Pay payout reaches your bank account, the description on your bank statement shows as "Little Hotelier Pay".
How do I update my bank account details for Little Hotelier Pay??
To update bank account details or request to change payouts from daily to monthly, email our support team with:
Registered legal business name
Current bank account number
Reason for update
New bank account details
Any relevant additional information